Job Description Job Description We are looking for a bilingual customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, answer incoming calls, take messages, and transfer calls.Tasks:Manage large amounts of incoming phone callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersSkills and Requirements:2 years proven experience as a Customer Service Representative2 years of Microsoft Office experienceStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diplomaMust be bilingualWork Schedule:Monday thru Friday 8am-5pmJob Type: Full-timePay: From $18.00 per hourShift: Day shiftEducation: High school or equivalent (Required)Experience:Customer service: 2 years (Required)Microsoft Office: 2 years (Required)Customer relationship management: 2 years (Required)Language:Spanish (Required)Location: San Antonio, TX 78249Company Description LeadingEdge Personnel's goal is to help you find your next career move. LeadingEdge Personnel focuses on temp, temp-to-hire and direct hire placements throughout the Austin & San Antonio area. We staff for the best because we attract the best employees. We can't wait to help you achieve your next dream job! Company Description LeadingEdge Personnel's goal is to help you find your next career move. LeadingEdge Personnel focuses on temp, temp-to-hire and direct hire placements throughout the Austin & San Antonio area. We staff for the best because we attract the best employees. We can't wait to help you achieve your next dream job!