The General Manager ensures Association business is executed in a timely and accurate manner, in accordance with Association governing documents, Board policies, FirstService policies and procedures, California civil code, and other applicable regulations. The General Manager will consistently adhere to and perpetuate the mission and vision of the Developer, Board of Directors, and membership, and has oversight over all aspects of the operations of the community. This would include, but is not limited to:Building strong relationships with the board of directors, committees and residents.Ensuring building systems and common areas are properly maintained.Managing staff and vendor performance.Administering any shared cost arrangements.Ensuring homeowner adherence to community rules and regulations.Preparing the budget and presenting financial reports.Preparing for and attending board meetings.Communicating with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and utility companies as necessary.The General Manager takes pride in the look and feel of the community and “owns” the activities of all vendors and staff deployed in the community.Compensation: $95,000 - $115,000Your Responsibilities:Acquire an understanding of all Community governing documents (CCRs, By-Laws and published rules) and ensure all requirements are followed.Quickly gain a working knowledge of FirstService systems (including FSR Connect, Auto Board Packet, AVID AP, ADP, Jenark, etc.), and assimilate standard operating policies and procedures.Recruit, hire, train and supervise all staff.Create staffing plans and budgets for Board approval.Promote FSR’s Global Service Standards amongst FSR associates and vendors.Proactively inspect the clubhouse and exterior common areas, building systems, landscape and other common amenities.Ensure all fire, life and safety systems are operable and evacuation plans and emergency procedures are documented and understood by staff and residents.Respond to homeowner/resident inquiries and be the point of contact for the Board of Directors.Create an annual calendar of key client meetings and events.Work with Association legal counsel on any pending or existing litigation.Prepare and post board meeting agendas.Attend and participate in Board and committee meetings and prepare minutes.Approve and code vendor invoices and ensure vendors comply with the terms of their service.Monitor the financial position of the Association and present monthly financial reports.Prepare annual budget drafts with updated reserve study disclosures.Support the activities of various Board sub-committees.Administer the Annual Election and meeting.Ensure annual CPA audit/review is completed and distributed within 120 days of year end.Assess and monitor community needs and implement improvements.Conduct business with the highest standards of personal, professional and ethical conduct.Notify supervision of unusual or non-recurring equipment, operating, or staffing problems.Participate in FSR training activities and follow all policies and procedures.Perform any range of special projects, tasks and other related duties as assigned.Skills & Qualifications:Excellent general math skills.Strong user of Microsoft Office tools.Strong written and verbal communication skills.Understand the role and purpose of a homeowner’s association.Service-oriented mindset, with multi-tasking abilities.Must be able to deal with conflict and work well under pressure.Education & Experience:Bachelor’s Degree in Public Administration, Business Administration or related field preferred.CCAM, CMCA or PCAM designation required.A minimum of three years of successful high-profile community management experience or equivalent professional experience.Physical Requirements and Working Environment:Must be able to lift 25lbs.Must be able to sit and stand for extended periods of time.Must be mobile enough to move around the office and property.Supervisory Responsibility:Manage activities of any on-site personnel, including but not limited to 3rd party vendors.Tools & Equipment Used:Valid Driver’s License and State Mandated Vehicle Insurance required.Travel:Must have reliable transportation and be able to drive to other work locations.What We Offer:Medical, dental, and vision plans.401K match.Time off including vacation, sick, and company paid holidays.Health savings account.Flexible spending account.About Us:FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce.

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