LPN, Customer Service Center

job
  • Nascentia Health
Job Summary
Location
Syracuse ,NY 13204
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
09 Mar 2025
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Job Description
The CSC LPN is responsible for assessing documents from hospitals, physician’s offices and facilities and entering complete and accurate information in the client’s charts. The CSC LPN works closely with the CSC RN and CSC RN Team leader.

Performance Responsibilities and Standards:

Promote continuity of care for referred clients:

Document all necessary information provided by the referral source into the client’s electronic medical record
Answer inquiry calls from clients, families, physician offices, community agencies and insurance companies.
Update referral information as appropriate
Perform coding review with proper training

Promote quality assurance as it relates to home care planning:

Participate in quality improvement activities related to home care planning and coordination.
Adhere to quality standards including the confidentiality of client information.

Other expectations:

Promote positive relationships among referral sources, patients and families
Identify problems and report to CSC RN or CSC RN Team Leader
Provide excellent customer service
Attending meetings and conferences as required
Perform all other duties as assigned.

Requirements:

Graduate of an accredited licensed practical nursing program with current New York State Licensed Practical Nurse registration.
Skills necessary include excellent computer, verbal, and written communication skills.
Excellent organizational skills with the ability to prioritize multiple tasks.
Excellent customer service both internal and external customers.
Able to communicate effectively in English, both verbally and in writing.

Physical Requirements:

Ability to sit or stand at a desk 90% of the day
Visual/hearing ability sufficient to comprehend written or verbal communication
Ability to express self verbally and in writing
Ability to use telephone and communicate over the phone
Frequently uses a laptop computer to enter orders and obtain product information
Bloodborne Pathogens Exposure Category III - Employee who rarely has contact with blood and body fluids

Compensation & Benefits:

Competitive Salary [This position is an H07 non-exempt position with a min-max rate of: $21.36- $26.70/hour] with:

Retention bonuses
401 with generous Employer match
On-Site Gym (free for all employees)
Medical, Dental, Vision plans
Tuition Reimbursement for BSN after 6 months of employment
Exceptional work/life balance - no rotating shifts
Partially funded HSA
Employee Recognition Platform
Paid Time Off, Holidays, and Extended Sick Leave
Short/Long term Disability
Employee Assistance Program (EAP)
Much More!

________________________________________________

About Nascentia Health:

Nascentia Health is leading the way in home care, post acute care and long-term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.

Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.

________________________________________________

Nascentia Health is an Equal Opportunity Employer (EOE)

Employment is contingent upon negative results of a pre-hire drug screen

INDHP
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