The Company

This organization is a private equity sponsored healthcare process automation company serving more than 500 healthcare payers, providers, and networks across the US. Since inception, in 2000, this organization has operated under the principles of listening, understanding, and delivering customized solutions to meet the complex needs of their client organizations, helping to reduce costs, decrease turnaround time, improve payment accuracy, and increase process capability and control.

Today, the organization’s growing portfolio of services and solutions includes:

Digital Mailroom
Data Capture
Claims Operations
Clearinghouse
Interoperability
Prior Authorization
Provider Data/Contract Management
Medical Records
Enrollment Simplification
The organization’s corporate office has moved to Plano, Texas, though many functions are managed from the Eagan, MN location. The next chapter of this organization includes continued innovation, expansion of services, and delivery of unparalleled service to a growing portfolio of clients.

The Position

Reporting to the organization’s Senior Manager of Infrastructure, the Systems Administrator will be responsible for managing, maintaining, and supporting our IT infrastructure, including installation, configuration, and maintenance of network hardware, including routers, switches, firewalls, and access points. The ideal candidate will have strong technical expertise, excellent problem-solving abilities, and a customer-focused approach, along with experience with Cisco and Palo Alto network devices.

Additional duties and responsibilities include, but are not limited to:

Monitoring network performance and troubleshoot issues to ensure optimal system functionality
Implementing and maintaining network security protocols, including firewalls, VPNs, and intrusion detection/prevention systems
Managing user access and permissions to ensure secure and efficient network usage
Performing routine network maintenance, updates, and patches to address vulnerabilities
Collaborating with IT teams to support server infrastructure, cloud networking, and virtualization technologies
Developing and maintaining documentation for network configurations, procedures, and policies
Assisting in disaster recovery planning and implementation to ensure business continuity
Evaluating and recommending network improvements, upgrades, and new technologies
Providing technical support and guidance to end-users and other IT staff

The Successful Candidate

The Network Administrator is a consummate professional, demonstrating the knowledge, skills, and ability to function as a key contributor. These competencies include, but are not limited to, the following:

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Minimum 5 years of experience in network administration involving Cisco and Palo Alto network devices
Strong knowledge of network protocols, security principles, and best practices
Hands-on experience with network hardware such as Cisco, Juniper, or similar systems
Proficiency in configuring and managing firewalls, VPNs, and wireless networks
Familiarity with cloud networking (AWS, Azure, Google Cloud) is a plus
Industry certifications such as CCNA, CCNP, or Network+ preferred
Excellent troubleshooting skills and the ability to resolve network issues efficiently
Strong communication skills with the ability to explain technical concepts to non-technical users
Ability to work independently and manage multiple priorities effectively

Compensation

The successful candidate will receive a highly competitive compensation package, including benefits availability on the first of the month following 30 days of employment. The compensation package includes, but is not limited to, the following:

Competitive salary
Medical insurance
Dental insurance
Vision insurance
Disability income benefits
Voluntary insurance benefit products
HSA
Paid Time Off
401(k) plan with employer match

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