Level :

5

Salary band :

$100,000-$120,000

Bonus : 10% performance-based, discretionaryLocation :

Hybrid - work in our Cambridge, MA office up to 3x/wkTechnical Product Content Manager – Build the Knowledge Engine Empowering Automata Customers

Join Automata: Revolutionizing Life Sciences Through Automation

At

Automata , we are transforming how scientists work. Our mission?

To make automation accessible to every lab in the world.

From

drug discovery to diagnostics and synthetic biology , we empower scientists with cutting-edge automation solutions that accelerate breakthroughs and redefine the future of life sciences.But we’re more than just a company building automation tools. We are a team of

innovators, engineers, and storytellers , united by a passion for

simplifying complexity

and making high-tech solutions

intuitive, accessible, and scalable . Our

LINQ platform

combines robotics and software to streamline lab workflows, allowing researchers to focus on what matters most:

pioneering the discoveries that change lives.Now, we’re looking for a

Technical Product Content Manager

to

empower every user of LINQ to master their automation workflows—quickly, effortlessly, and with full confidence.Why This Role is a Game-Changer

Knowledge is Power—And You’ll Shape How It’s Delivered

The

LINQ Workcell

is a sophisticated system, designed to

redefine lab automation . But even the most powerful technology is only as effective as its users' ability to operate it. This role exists to

eliminate friction, accelerate adoption, and ensure that every user—no matter their expertise—can leverage LINQ to its full potential.Automate the Learning Curve

Life sciences automation is evolving

faster than ever , and our content systems need to keep up. You’ll

blend content strategy, automation, and in-product knowledge delivery

to ensure that

learning is intuitive, documentation is effortless, and user satisfaction is sky-high .Scale Your Impact GloballyYour work will

directly impact scientists, researchers, and lab operators throughout North America and the EU —helping them navigate complex automation systems with clarity and ease. By building

scalable, intelligent knowledge frameworks , you’ll

bridge the gap between cutting-edge technology and human understanding.Your Mission: Build a World-Class Knowledge Ecosystem

In this role, you will be responsible for creating and delivering

next-generation product content , ensuring that

users can operate LINQ workcells with confidence—anytime, anywhere.Your Core Responsibilities

Content Creation & Management (30%)Develop

clear, concise, and engaging documentation , including

user guides, FAQs, API references, and troubleshooting resources .

Ensure content is

tailored to different user personas , from lab technicians to automation engineers.

Knowledge Management (20%)Architect

intelligent knowledge repositories

with structured

taxonomy, tagging, and governance frameworks .

Ensure

information is easily searchable, logically organized, and continuously optimized

based on usage data.

Automation & In-Product Content Delivery (20%)Implement

AI-powered, automated content generation tools

to keep documentation up to date

at scale .

Integrate

contextual in-app help and knowledge systems

to provide internal and external users with answers

precisely when they need them .

Quality Assurance & Optimization (15%)Establish key performance metrics and OKRs to ensure systems are meeting expectations and delivering value.

Establish

high editorial standards

to maintain

accuracy, clarity, and relevance

across all documentation.

Regularly audit and update knowledge resources to

reflect product advancements and user feedback .

User Engagement & Continuous Improvement (15%)Proactively gather and analyze

user feedback, support tickets, and content performance metrics .

Continuously refine

content strategy

to improve user

understanding, retention, and overall satisfaction .

What We’re Looking For

Clear, detail-oriented writing style , with the ability to translate complex technical concepts into

simple, actionable guidance .

Experience designing and managing automated content generation systems —you know how to scale documentation

without sacrificing quality .

Expertise in in-app content serving platforms —you understand how to deliver knowledge in the

right place, at the right time .

A strategic, systems-thinking mindset —you can architect

highly scalable content frameworks

that drive long-term success.

Bonus Points for:

Experience in

life sciences, biotech, or other technical/scientific industries .Background in

UX writing, instructional design, or technical education .Familiarity with

AI-driven content automation, chatbots, or interactive help systems .Why Automata?

At Automata, we’re

not just innovating in lab automation—we’re building an entirely new way for scientists to interact with technology . And that starts with

you .Shape the knowledge engine that powers life sciences automation.Work at the cutting edge of AI, automation, and content strategy.Join a high-growth company that invests in your career.Make a global impact by empowering scientists to do their best work.Are You Ready to Build the Future of Knowledge Automation?

If you’re passionate about

scaling knowledge, eliminating complexity, and making high-tech automation systems accessible to all , we’d love to hear from you.Apply today and be part of something transformational.US team benefits :

Healthcare ????Competitive healthcare for you and your family401kWe offer a 401(k) retirement savings planWell-being budget ?Invest in your own well-being, personal growth, and hobbiesHoliday30 days + 12 public holidaysAdditional leave days ?Time off for dependents, 'Me days', birthdays and volunteering days offBirthday treesPlanting a tree for every employee on their birthday, every yearPaid sick leave10 days paid sick leave to stay home and focus on rest and recoveryMental health supportAccess the therapy for you and your family through

SpillCareer progression frameworksEach department & discipline has a progression framework

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.

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