What you'll do:
As an employee-owner appliance sales support, you will provide customers with a superior customer experience by professionally answering inquires on products and services with enthusiasm, field customer questions, and occasionally greet customers in our showroom. Your full-time work schedule may vary but it is predictable.
Essential Functions

• Provide customers with a superior customer experience by professionally answering inquires on products and services with enthusiasm.
• Build effective partnerships with manufactures and internal staff to provide customers with satisfactory resolutions.
• Document customer interactions with detailed inquiries, concerns, or comments. As appropriate, follow issues through to resolution.
• Answer incoming calls and emails from customers; field questions and concerns as appropriate.
• Assist customers and sales staff with scheduling warranty services and resolving warranty related issues.
• Process customer payments and credits in the accounting software (i.e. credit card payments, cash, check).
• Assist with sorting mail and distribute the mail to the appropriate department/employee. Prepare outgoing mail (i.e. USPS, UPS, FedEx).
• Perform additional duties as required and requested.

Qualified candidates will have:

• High School diploma or equivalent.
• One year of customer service in an office setting, call center, retail setting, service industry or other customer-facing workplace.
• One year of computer and web-based applications, mobile applications, MS Outlook and Word, basic Excel.
• Some experience with database management systems such as customer management or accounting software; multi-line phone system, fax machine, and mailroom equipment hardware and software (preferred).
• Appliance whole distribution or transferal industry experience (preferred).
• Proven work history of being dependable and attentive to details.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.