At LegitScript, we are passionate about making the internet and payment ecosystems safer and more transparent. We help companies of all sizes keep their services legal and safe for consumers. To do this, LegitScript combines big data with the world’s leading team of experts skilled in highly regulated and complex sectors, including transaction laundering detection, pharmaceuticals, online gambling, and more.

The result? Unmatched accuracy and deep risk analysis that identifies which commercial entities play by the rules, and which do not. Our diverse industry partnerships provide unique insights that keep businesses and governments at the forefront of emerging trends. That’s why LegitScript is trusted by the world's largest search engines, internet platforms, payment companies, and regulatory agencies.

The IT Support Technician is the go-to person for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner. This person works with the IT team, and will often interact with system and computer users across the company. This person will train users on basic system and computer functions. Understanding and proactively maintaining daily system performance, having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of the help desk support’s day-to-day role.

What You'll Do:

• Engage in behaviors aligned with LegitScript’s core values: Be Awesome, Be Open, Be Thoughtful, Be Invested.
• Exhibit a growth mindset by being open to feedback, embracing change as an opportunity.
• Proactive responsibility for IT security and evolving best practices.
• Install, update, and repair software on organization systems.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
• Monitor Jira ticketing queue while meeting SLOs with responses/resolution.
• Respond to requests for new or configured hardware or software, and keep inventory up to date.
• Interface with external vendors.
• Troubleshoot hardware and software problems, logging problems in Jira and documenting fixes.
• Maintain inventory of IT purchases and assets – creating/updating inventory records, assigning equipment to users, auditing inventory, and decommissioning.
• Support improvement of local IT infrastructure.
• Drive objectives and tool implementation from start to finish.
• Support new employee onboarding and IT training.

What You'll Bring:

• Growth mindset (receptive to feedback, learner).
• 3+ years of experience in a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Proficiency with desktop operating systems including Mac OS X and Windows 10, including network connectivity, installation, maintenance, and hardware configuration.
• Extensive application support experience with G-Suite and Office 365.
• Familiarity with remote desktop applications and experience supporting remote/hybrid users.
• Familiarity with Atlassian Jira and Confluence preferred.
• Ability to work independently.
• Ability to manage multiple objectives simultaneously.
• Be adaptive to ever-changing technology requirements.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
• Well developed ability to speak, read, comprehend, and write English.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Alternate sitting or standing at will.
• Entering text or data into a computer or other machine by means of a traditional keyboard.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Expressing or exchanging ideas by means of the spoken or written word.
• Close visual acuity for activities such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.
• The ability to hear, understand, and distinguish speech in various contexts.
• Lifting and carrying objects as required.
• Pushing or pulling objects as needed.
• Reaching at or below the shoulder as required.
• Stooping and bending as necessary.
• Ascending or descending ladders or scaffolding as required.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Please note that visa sponsorship is not available for this position. We cannot support international remote work.

In addition to competitive salaries, full-time employees enjoy a great benefits package:

• Multiple Medical plans (one with $0 employee premium option), Dental & Vision plans.
• 401k with company match and immediate vesting.
• Generous paid time off package and 11 paid holidays.
• And much more!

If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in LegitScript’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.