Alexandria, United States | Posted on 03/06/2025

AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.

Job Description

AGE Solutions is seeking a tech-savvy, customer-focused IT Support Specialist to join our team supporting the Department of Defense (DoD). In this role, you'll work with a team of experienced professionals to troubleshoot technical issues, support end-users, and ensure the smooth operation of IT systems in a Microsoft 365 GCC High environment.

This is more than just a helpdesk job—you’ll gain hands-on experience with enterprise IT infrastructure, learn about cybersecurity best practices, and deepen your knowledge of DoD security compliance frameworks. If you enjoy solving problems, assisting users, and continuously expanding your IT skills, this is the job for you!

Responsibilities Include:

• Provide Tier 1 and Tier 2 IT support, troubleshooting technical issues related to hardware, software, and network connectivity.
• Respond to and resolve support tickets through the AGE Solutions Support Center.
• Assist users with Microsoft 365 GCC High applications, including Teams, Outlook, SharePoint, and OneDrive.
• Support Windows 11 environments, ensuring compliance with security policies and best practices.
• Educate users on IT security best practices and compliance requirements to maintain a secure environment.
• Document troubleshooting steps, solutions, and FAQs in the internal knowledge base.
• Collaborate with teammates and escalate complex issues to higher tiers when necessary.

Requirements

• CompTIA Security+ Certification required.
• 2+ years of experience in an IT support or helpdesk role.
• Must reside within a commutable distance of Alexandria, VA in order to work a hybrid onsite schedule of 3 days/week.
• Hands-on experience supporting Microsoft 365 applications, Windows OS, and enterprise IT environments.
• Basic networking knowledge (DNS, DHCP, VPN, TCP/IP).
• Strong troubleshooting skills and the ability to explain technical solutions to non-technical users.

Preferred Qualifications:

• Experience working in a DoD or government IT environment.
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Knowledge of security compliance frameworks such as NIST 800-171 or CMMC.
• Ability to obtain and maintain a DoD security clearance.

Work Environment and Physical Demand:

• Prolonged periods at a computer.
• Handling/shipping packages of up to 30 pounds.

What You’ll Learn & Gain from This Role:

• Deep Dive into DoD IT Security & Compliance: Work with NIST 800-171, CMMC, and other federal cybersecurity frameworks.
• Enterprise-Level IT Support Experience: Gain hands-on experience with Microsoft 365 GCC High, Windows 11, and enterprise security tools.
• Cybersecurity Awareness & Best Practices: Learn how to identify and mitigate security risks in a government IT environment.
• Advanced Troubleshooting Skills: Develop expertise in diagnosing and resolving issues across hardware, software, and cloud environments.
• Professional Growth & Career Development: Work alongside experienced IT professionals who will mentor and guide you as you grow in the field.

Competitive compensation, bonuses, medical, dental, vision, term life insurance, tax-deferred accounts (FSA, HSA, dependent care), short-term disability, long-term disability, company-sponsored 401(k), and an incredible workplace culture.

AGE Solutions is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.