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This range is provided by Athena Security Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $75,000.00/yr

About Us:

Athena Security is a recognized leader in the security industry with a mission to help #SaveLives. Our patented software and hardware from CEIA provide an advanced weapons detection system that offers unparalleled protection with accuracy, speed, and convenience. We have revolutionized entryway security.

Position Overview:

We are seeking a dedicated and knowledgeable Implementation Specialist to join our team. The ideal candidate will have a strong technical background and experience in supporting security systems and associated hardware. You will play a crucial role in ensuring our clients receive the highest level of support and service.

Key Responsibilities:

• Provide exceptional customer support for Athena Security’s threat detection platform and hardware.
• Troubleshoot and resolve technical issues related to MDM software, iPads, and antivirus solutions.
• Deploy and manage iPads using Apple Configurator.
• Assist clients with Vanta integration and usage.
• Understand and manage IP addressing configurations.
• Harden systems to enhance security and protect against vulnerabilities.
• Automate tasks using scripting for MDM to streamline operations.
• Auto-load laptops (Mac only) and ensure seamless deployment.
• Document client interactions, issues, and resolutions accurately.
• Collaborate with internal teams to ensure client satisfaction and continuous improvement of our products and services.

Requirements:

• Proficiency with MDM software.
• In-depth knowledge of iPads, including deployment using Apple Configurator.
• Experience with antivirus solutions and Vanta.
• Strong understanding of IP addressing.
• Ability to harden systems and improve security measures.
• Knowledge of scripting for task automation in MDM environments is a plus.
• Experience with auto-loading Mac laptops (no Windows experience required).
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Previous experience in a client support or technical support role preferred.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge security technology.
• Supportive and dynamic team environment.
• Career growth and development opportunities.

Full-Time, On-Site - up to 80% travel in the Houston area.

Contract to permanent hire

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology, Training, and Customer Service

Industries

IT Services and IT Consulting and Computer and Network Security