Candidate must be from Media background only.

Job Description:

Key Responsibilities

1. Leading the analysis and resolution of technical issues arising with Media Processing Support Contract related solutions.
2. Taking ownership of all technical issues and driving them to resolution, regularly and clearly communicating to all stakeholders.
3. Troubleshooting system integration, compatibility, product level, and customer ecosystem faults.
4. Planning and implementing upgrade and expansion procedures.
5. Monitoring the deployed system as necessary.
6. Answering questions from customers and prospective customers about the features and capabilities of the TV & Media products.
7. Developing customer-facing documentation as needed.
8. Advising and supporting the QA testing for:
9. Testing new releases and workarounds for code fixes and regression bugs before deploying on a customer Production environment.
10. Using the customer-specific test environment and providing corrective feedback to the Product Development Unit (PDU).
11. Advising the PDU on customer-specific test cases that could further enhance the PDU test bed and cycles.
12. Communicating customer requirements to our product and engineering staff.
13. Being part of an on-call 24/7 rotation to deal with customer emergency issues at any time.

Qualifications and Experience

1. A recognized University Degree, or equivalent experience, in Broadcast / Software / Systems / Communications / Electronics Engineering.
2. At least 2-3 years of experience with Linux OS (Command line) - Mandatory.
3. Strong knowledge of Video Compression Systems, Codecs, and transmission protocols: SMPTE-2022, RTP, SRT/Zixi, HLS, DASH, Smooth Streaming, MPEG-2, H264, HEVC, J2K etc.
4. Strong knowledge of Audio Compression: Dolby AC3, Dolby Digital Plus, AAC, Dolby Atmos, Dolby Vision. Ad-Insertion: SCTE35, POIS, ESNI/ESAM.
5. Networking – Solid understanding of network fundamentals (TCP/IP, Ethernet, L2/L3 routing, switches, Wireshark/ tcpdump) and any network diagnostics skills (hands-on).
6. Very familiar with video over IP networks: switching and routing protocols, Multicast/unicast, VLANs.
7. Understanding of HTTP traffic and protocols for video delivery and troubleshooting HTTP communications.
8. Knowledge of IPTV/OTT middleware, and client operation is an advantage.
9. Knowledge of Cloud environments & Deployments, Operation and Administration (GCP or/and Azure or/and AWS, etc…) and micro-Services orchestrated or non-orchestrated solutions (DevOps, micro-Services Orchestration, virtual Machine, K8S, Docker).
10. Experience in deep-dive MPEG Transport Stream analysis to solve sophisticated problems.
11. Strong demonstrable reasoning skills and able to collate and investigate data from various sources.
12. Knowledge in Grafana, Kibana, and Prometheus is an advantage.
13. Scripting experience capabilities (Shell, Python, Perl, etc...) is an advantage.
14. Knowledge of CDN & Origin Servers for ABR video delivery is a plus.
15. Proven ability to troubleshoot and identify the root cause of issues.
16. Experience in a high profile 24/7 production environment.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

Broadcast Media Production and Distribution