We are seeking a skilled Records Management Specialist with experience in FileNet or a similar content management system. The ideal candidate will be responsible for handling day-to-day tickets, troubleshooting technical issues, and assisting with system enhancements within a FileNet environment.

Key Responsibilities:

• Provide technical support by managing user requests and resolving tickets within the FileNet system.
• Administer patches and ensure system updates are implemented effectively.
• Troubleshoot technical issues, requiring baseline coding/programming knowledge.
• Support records management functionalities within FileNet, ensuring compliance and security.
• Assist in developing new features and enhancements, collaborating with senior developers for complex requirements.
• Work on capital and niche IT projects, requiring strong communication and professionalism.
• Coordinate with internal IT teams (e.g., server operations, security, help desk) and communicate effectively with business stakeholders.

Preferred Qualifications:

• Direct experience with FileNet is highly preferred; however, candidates with experience in similar content management tools (e.g., OpenText, DocuWare) will also be considered.
• Strong technical troubleshooting skills within a content management system.
• Baseline experience with programming languages (e.g., C#, .NET, Java) is required.
• Ability to handle day-to-day system support and assist with system improvements.
• Excellent communication skills and ability to engage with internal customers and high-level stakeholders.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Oil and Gas