Principal Software Engineer - Ops Cloud Applications

Atlanta

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

Principal Software Engineer - Operations Cloud Applications

PagerDuty is seeking a Principal Software Engineer to join our Incident Management team. As a Principal Software Engineer on our Operations Cloud Applications team, you’ll be part of a fast-moving, high-performing, and innovative team, tackling some of the most challenging problems in the company. You'll be a technical leader that shapes the future of PagerDuty’s Operations Cloud Applications (AIOps, Incident Management, Customer Service Ops, Status Pages and Integrations) and across Product and Technology.

As an SME, you will be consulted with and leaned on to make critical technical decisions. You will bring a long term point of view to the organization, working closely with the Product and Engineering leaders, create Long Range Plans for technical strategy that aligns with the company’s 3+ year goals. You bring a strong foundation on building enterprise SaaS products, excellent communication and leadership skills, cross functional collaboration and the ability to see the big picture.

In this strategic role, you will drive innovation, mentor engineering teams across multiple domains, and architect robust, scalable systems that empower our customers to manage complex operational landscapes. You will be expected to work collaboratively with product leaders, engineering peers, customer success experts, and external partners.

This role is expected to come into our Atlanta office 1 day/month , so you can thrive in your new role and fully embrace being a Dutonian!

Key Responsibilities:

• Think long term and create an evolving 3-year vision for PagerDuty’s Operations Cloud Applications (AIOps, Incident Management, Customer Service Ops, Status Pages and Integrations).
• Lead and drive technical decisions across multiple initiatives. In other words, provide direction to the question “what should we build next, why, and how”.
• Be a coach and mentor to Staff or other senior engineers and build a strong bench.
• With 30,000+ global customers, 1M end users and growing, you’ll be solving really interesting technical challenges to scale our business to keep up with demand.

Basic Qualifications:

• 10+ years as an engineer designing, developing, and managing customer-facing SaaS applications and distributed systems.
• Strong experience in designing, building, and maintaining large systems with scalability, availability, and performance requirements.
• Expertise in some/all of the following: Elixir, JVM, Ruby on Rails, Kafka, React.
• Public cloud engineering on AWS (preferred), Azure, or GCP platforms.

Preferred Qualifications

• Innovation Mindset: A passion for pioneering new technologies and continuous improvement, coupled with the flexibility to evolve strategies in a fast-paced, dynamic environment.
• Problem Solving: A proven track record of architecting and deploying complex solutions that are both robust and scalable. Ability to evaluate, anticipate, and mitigate potential risks in high-availability systems.
• You are a leader: You influence without authority, and get things done.
• You collaborate well with others, and have excellent communication skills.
• You bring deep domain and technical expertise.
• You have a passion for developing elegant and well-designed frameworks.
• You can prioritize and execute multiple tasks in a highly dynamic environment with a results-oriented mindset.

The base salary range for this position is 192,000 - 319,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.