JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Corporate Reception - Guest Ambassador Services is responsible for the delivery of amazing guest experiences at one of the most exciting JLL client’s offices. We’re looking for enthusiastic individuals to create best-in-class reception & concierge experiences for employees, business clients, community members and interview candidates. Be at the heart of our reputation for extraordinary guest services!

This role will also perform Mailroom support in receiving and sorting incoming mail and/or packages to distribute to other departments or individuals. This may include stocking supplies in break rooms and monitoring printer services.

Responsibilities

• Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!
• Create memorable experiences with a warm, welcoming personality
• Take initiative to proactively address guest needs and answer questions
• Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive
• Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills

Additional Responsibilities

• Track all visitors, including vendors, visiting employees and guests
• Manage parking and vehicle logs and records
• Coordinate security access cards for employees and vendors
• Welcome event guests and assist with printing visitor badges
• Assist with tracking employee on-boarding/off-boarding processes
• Support the annual management plan by accomplishing key performance indicators
• Perform ad hoc facilities assignments as needed

Mail Services

• Sort and collate mail
• Scan, look up employees and email mail to appropriate parties
• Sort mail, such as returned letters, adjustments, bills, orders and payments
• Resolve issues with incorrect, returned mail
• Receive outgoing mail and apply correct postage
• Arrange for pickup of outgoing mail
• Process outgoing shipments (Fed-Ex, UPS, DHL and USPS)
• Weigh mail to determine correct postage
• Ensure office is adequately stocked with mail supplies
• Stock copy rooms and printing devices
• Clean and support servicing copy machines
• Organize and replenish break rooms with coffee supplies
• Walk facility routinely and log work orders for torn carpet, damaged ceiling tiles, etc.
• Order office supplies, maintain inventories for kitchen supplies, copy supplies and the central supply room

Qualifications

• Experience: Minimum 2 years previous customer service-related experience
• Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests
• People Person: The best part of serving others is creating experiences for them that go beyond the expected
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required
• Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy
• Technology and Tools: Proficient in a range of information technology tools and platforms
• Regularly lift, move and/or carry up to 10 pounds; frequently lift, move and/or carry up to 25 pounds; occasionally lift, move and/or carry up to 50 pounds

Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits, include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Compensated for Holidays Worked
• Pay differential for Night Shift Employment
• Salary for this role ranges between $36k-$56k, dependent upon the candidate's skills & experience

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.