Responsible for leading Strategy Consulting engagements, including planning and organizing activities, industry & competitive analysis, solution development and team execution. Primary point of contact for clients, and responsible for all aspects & quality of deliverables. Role brings digital project & industry experience, and well-honed consulting, project management, and functional skills in the execution of the work.

Specialized Experience:

• Retail Systems Experience
• Loyalty Platform
• Store point of sale systems and their rollout
• Inventory management systems
• Supply chain systems
• Data privacy & security
• Store & cloud networking
• Post rollout hyper-care and incident management
• Current state analysis to identify gaps and mitigations to gaps
• Benchmarks to support strategy & transformation
• Executive presence to gain alignment and trust
• Gaining alignment on strategic objectives and frameworks
• Developing a strategy with measurable, annual target objectives.
• Partnership client leads and align delivery approach and procedures
• Develop roadmaps aligned to the strategy
• An understanding of the current retail technology landscape
• Creating a Digital capabilities assessment & enhancements
• Prioritize Digital initiatives and integrating them into an operating model
• Change management
• Annual and quarterly planning - Collaborate with demand management

Role Description:

• Conduct in-depth competitive research to monitor trends, offerings, and strategies of key players in the loyalty platform market.
• Evaluate in-house developed cloud-based POS system and associated technologies for high-paced rollout to 800-1000 physical stores with multiple POS stations.
• Develop a prioritized and accelerated plan to mitigate any critical gaps pre-rollout.
• Develop a phased enhancement plan for post-rollout features.
• Evaluate readiness of POS and technologies for in-store operations when connected and not connected to off-premises systems.
• Evaluate the staging, deployment and operations of POS and associated technologies to stores.
• Structure and solve business & technical problems from beginning to end.
• Develop and deliver client presentations, including functional & technical content, recommendations & conclusions, program plans to implement and supporting business case justification.
• Maintain and expand client relationships through delivery of high-quality work.
• Able to recruit and develop supporting team, with experience coaching, developing and mentoring staff.

Skills Required:

• 8+ years of consulting or industry experience as team / project leader preferred.
• Retail and Retail store systems, specifically including Loyalty platforms, POS systems experience.
• Broad Digital Experience preferred, including UI/UX Design, Journey Mapping, Content Management, eCommerce, Marketing Automation, CRM, Service & API Development, Cloud Deployments & Migrations and supporting technologies & tools.
• Outstanding analytical capability & data modelling skills, with the ability to synthesize and visually present findings.
• Effective user of project collaboration tools to develop program plans, assign tasks to team members, manage and monitor progress and drive team productivity.
• Outstanding verbal and written communication skills, proficient with MS Teams Suite.
• A relevant advanced degree or MBA from a top educational institution.
• In addition to above, high emphasis on motivated, self-starter, quick learner, innovative, and evangelism of the latest solution & technology adoption trends.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting