Job Description and Duties

The Information Systems Division (ISD) California Departmental of Social Services (CDSS) is seeking critical thinkers who can identify and improve Information Technology (IT) operations, are highly motivated self-starters, and possess excellent written and oral communication skills. If you enjoy collaborating with IT partners to find ways to streamline and automate processes to make them more efficient, this is the perfect position for you. The ServiceNow Developer will use a systematic approach to analyzing departmental processes, identifying opportunities, and implementing improvements via the ServiceNow platform. They will closely interact with various levels of ISD leadership, IT staff, customers, vendors, and subject matter experts throughout the department to research, analyze, and evaluate processes, as well as identify methods for improvement. The primary duties of the IT Associate include aiding in the implementation of solutions while supporting the operation and maintenance of the ServiceNow platform. This includes research, development, configuration, testing, troubleshooting, and iterative improvement of business application services. The IT Associate will work as part of a scrum team.

Benefits

The state offers comprehensive benefits including health, dental, vision, long-term care and disability insurance, as well as paid leave. Please see the Benefits section below for more details.

Telework / Remote Work Information

This position may be eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager.

Working Conditions

This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer’s markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.

Special Requirements

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position. The SOQ must be no more than two pages in length, single-spaced, using Arial 12-point font, and must have the applicant's first and last name and SOQ in the upper left corner.

• Please describe your experience or role in the creation, development, configuration, or administration of automated workflows or cloud platforms such as ServiceNow, SharePoint, Power Automate, Access, Excel, or any other similar systems.

This position is subject to fingerprinting clearance by the Department of Justice. You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide office transcripts at the time of hire.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for an appointment.