Job Description

Installs, operates, maintains, repairs, and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problems in minimum time. Installs, upgrades, and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations. May provide onsite training of customer support personnel. May be needed to provide Service Desk support during surge periods.

Job Title : Field Service Tech III

Postal Code : 11740-1609

Job Family : Field Service Support

Travel Percentage : 0%

Clearance Level : Must be able to obtain for position - None

Shift : 1st Shift

Regular or Temporary : Regular

Typical Education and Experience : Typically a High School Diploma and 2 years work experience or equivalent experience.

Required Skills and Education :

• High School Diploma and 5 years work experience or equivalent experience.
• Extensive knowledge of PC Hardware.
• Extensive knowledge of Windows OS (Win10, Win11).
• Excellent working knowledge of M365 and OneDrive environments.
• Excellent verbal and written communication skills.
• Working knowledge of network infrastructure – network routers, switches, WAPs, protocols.
• Working knowledge of Linux OS.

Preferred Skills and Education :

• Associates Degree in Information Technology or Computer Science with 3 years experience.
• Bachelor Degree in Information Technology or Computer Science with 2 years experience.
• CompTIA A+ certified.
• Working knowledge of ServiceNow ticketing system.

About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace, and security company which delivers a full range of products and services for air, land, and naval forces, as well as advanced electronics, security, information technology solutions, and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team - making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

Department : IT_FLDSRV_Field Services

Company : 123_BAE Systems Shared Svcs Inc

Posting Requirements : Internal/External

Job Category : Engineering & Technology

U.S. Person Required : Yes

Business Area : ESS IT

Physical location of the job : Full-time onsite

Salary Max Point : 95280

Salary Min Point : 59520

Union Job : None

Recruiter : Tiffany Pridgeon