POSITION INFORMATION:
Position: Seasonal Forest and Park Supervisor III for Visitor Services
Location: Boston Harbor Islands State Park
Start Date: 4/6/25
End Date: 10/13/25
Number of openings: 1

Please note, if you are selected for this position and will be working less than 90 days, the position will automatically revert to a short-term position. Our short-term positions are not part of the salary scale that is advertised within this job posting. Should this position revert to a short-term seasonal position (less than 90 days), your salary rate will be discussed with you during the interview phase of the process.

Who We Are:
The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts’ environmental resources and create a clean energy future for all residents. Through the stewardship of open spaces, the protection of environmental resources, and the advancement of clean energy, EEA works tirelessly to make Massachusetts a wonderful place to live, work, and raise a family. Our commitment to environmental justice ensures that every resident, regardless of background or location, can live in a safe, clean environment and shares equally in the benefits of the clean energy transition.

Who We Are as an Employer:

At EEA, we create meaningful, inclusive opportunities that empower our employees to make a real difference in shaping the environmental future of Massachusetts. We foster a workplace culture where diversity is valued, innovation is encouraged, and collaboration thrives. Our employees play a vital role in advancing sustainability, environmental justice, and clean energy solutions, ensuring a positive and lasting impact on Massachusetts and its residents.

The Department of Conservation and Recreation’s mission is to protect, promote and enhance our commonwealth of natural, cultural and recreational resources for the wellbeing of all. The DCR is steward to one of the largest and most diverse state parks systems in the nation which includes more than 450,000 acres of parks, forests, water supply protection lands, beaches, lakes, ponds, playgrounds, swimming pools, skating rinks, trails, golf courses and parkways. DCR strives to be an exemplary leader in conservation and recreation. DCR’s staff is passionate, dedicated, and continuously employs best practices that are informed by expertise, and creates a sense of place through carrying out the mission.

Job Opening :

The Department of Conservation and Recreation seeks applicants for the position of Seasonal Forest & Park Supervisor III.

The Seasonal Forest & Park Supervisor III is responsible for supervising a team of staff to deliver excellent visitor services and interpretive programs. The incumbent of this position assists in creating staffing schedules, training interpreters, delivering public programs, facilitating events, and compiling reports regarding visitor and interpretive services.

SPECIFIC DUTIES

Supervision & Staff Management:

• Supervise a team of Visitor Services- seasonal employees and volunteers, providing guidance, training, and performance feedback.
• Ensure all staff adhere to park policies, safety guidelines, and customer service standards.
• Develop and maintain staff schedules to ensure adequate coverage for all visitor services operations.

Visitor Engagement & Customer Service:

• Provide exceptional customer service by answering visitor inquiries, resolving complaints, and ensuring an informative and enjoyable experience for park visitors.
• Oversee the operation of visitor centers and educational programs, ensuring that they run smoothly and are of high quality.
• Support staff in the development and presentation of interpretive programs, tours, and events related to the park's natural, historical, and cultural resources.
• Deliver interpretive programs and tours, and staff events as needed.

Operational Oversight:

• Monitor and maintain visitor facilities, including cleanliness, accessibility, and operational readiness.
• Ensure the availability and quality of park materials, including maps, brochures, and other informational resources.
• Oversee the coordination and logistics for special events, ranger-led programs, and community outreach activities.
• Assist with the management of park resources, including equipment, supplies, and vehicles used for visitor services operations.

Safety & Security:

• Ensure the safety of all visitors, staff, and volunteers, conducting routine checks and maintaining emergency protocols.
• Support park rangers in the enforcement of park rules and regulations, including proper behavior and respect for the environment.
• Respond to incidents or emergencies promptly and appropriately, working in coordination with other park staff and local authorities as necessary.

Administrative Support & Reporting:

• Assist in budget tracking and procurement of supplies related to visitor services operations.
• Prepare regular reports on visitor numbers, staff performance, and program outcomes.

Collaboration & Partnerships:

• Work closely with park management, the National Park Service, and local organizations to support collaborative initiatives, partnerships, and joint programming.
• Participate in meetings/debriefs with stakeholders and contribute to discussions on park improvements and visitor experience enhancements.

Continuous Improvement:

• Identify opportunities for improving visitor services, and make recommendations for new programs, services, and operational efficiencies.
• Stay informed about current trends in public recreation, visitor services, and park management to implement best practices.

Required to work outdoors in all types of weather.
Work varied shifts and/or irregular hours; may require standing for prolonged periods of time.
Salaries are based upon full-time/40 hours worked per week. Work schedules and days off are at the discretion of the Supervisor. This position may require working weekends and/or holidays.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) four years of full-time, or equivalent part-time, technical or professional experience in the field of forestry, parks or recreational management and (B) of which at least two years must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:
I. An Associate's or higher degree with a major in forestry, natural resources management or parks and/or recreation management may be substituted for a maximum of two years of the required (A) experience.
*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
NOTE: No substitutions will be permitted for the required (B) experience.

SPECIAL REQUIREMENTS: Based on assignment, possession of a current and valid Massachusetts Motor Vehicle Operator's License.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.