Location: Dallas (Initial 3 Months Remote and willing to relocate to Dallas as per requirement) – Will consider Remote as well.

Resource need to be US Citizen.

Rate: $70/hr. on W2.

Overall experience must be minimum 15+ years.

Job Description

As a ServiceNow Certified Architect on our Governance Team, you will be responsible for designing and implementing solutions within the ServiceNow platform, specifically focusing on the Order Management module for the Telecom & Media industry. Your expertise will drive best practices, governance, and data stewardship related to Product Catalog and Product Inventory. This role requires a deep understanding of ServiceNow, excellent communication skills, and the ability to collaborate with cross-functional teams.

Responsibilities

Solution Design and Governance:

• Collaborate with business stakeholders, product managers, and technical teams to understand requirements and translate them into effective ServiceNow solutions.
• Design end-to-end solutions that align with industry best practices, ensuring scalability, maintainability, and adherence to architectural standards.
• Establish and enforce governance policies related to the Order Management module, emphasizing data quality, security, and compliance.

Product Catalog And Inventory Management:

• Lead the design and maintenance of the Product Catalog within ServiceNow.
• Define product hierarchies, attributes, and relationships to ensure accurate representation of offerings.
• Implement data stewardship practices to maintain the integrity of product data.
• Collaborate with stakeholders to enhance the catalog’s usability and relevance.

Order Fulfillment Process Optimization:

• Analyze existing order fulfillment processes and identify areas for improvement.
• Optimize workflows, automation, and orchestration to streamline order processing.
• Ensure seamless integration between the Product Catalog, Inventory, and order fulfillment workflows.

Technical Leadership:

• Provide architectural guidance to development teams, ensuring alignment with industry standards and best practices.
• Mentor junior architects and developers, fostering a culture of continuous learning and growth.
• Stay updated on ServiceNow releases, features, and capabilities relevant to the Telecom & Media domain.

Collaboration And Communication:

• Work closely with cross-functional teams, including business analysts, developers, testers, and project managers.
• Communicate complex technical concepts to non-technical stakeholders effectively.
• Participate in project planning, estimation, and execution.

Continuous Improvement:

• Monitor ServiceNow Platform performance, identify bottlenecks, and propose enhancements.
• Drive continuous improvement initiatives related to the Order Management module.
• Participate in ServiceNow community forums and contribute to knowledge sharing.

Qualifications

ServiceNow Certification:

• Certified ServiceNow System Administrator (CSA) and Certified Implementation Specialist (CIS) in ServiceNow IT Service Management (ITSM) or related modules.
• ServiceNow Certified Application Architect (CAA) or Certified System Architect (CSA) preferred.

Industry Experience:

• Minimum 5 years of experience in ServiceNow architecture, design, and implementation.
• Specific experience in Telecom & Media industry processes, especially related to order management.

Technical Skills:

• Proficiency in ServiceNow platform capabilities, including workflows, catalog management, and integrations.
• Knowledge of REST APIs, JavaScript, and ServiceNow scripting.
• Familiarity with data modeling and relational databases.

Communication and Leadership:

• Excellent communication skills, both written and verbal.
• Ability to lead and influence technical decisions.
• Strong problem-solving and analytical abilities.

Education:

Bachelor’s degree in computer science, Information Systems, or a related field.

Please share your resume to or reach me directly at +1 (470) 208-7308.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Technology, Information and Internet