The Infrastructure Engineer position participates on a team responsible for operational monitoring, maintenance, and support of all IT infrastructure systems, including Microsoft 365, Azure Cloud Servers, VoIP phone system, and critical Meraki-based network systems. This position will be the internal support escalation for Tier 3 issues.

Essential Functions

Cloud Service Administration

• Administration and troubleshooting of Windows OS (Server and Desktop)
• Configuration and management of server roles (AD, DHCP, DNS, DFS, IIS, NPS)
• Azure Infrastructure as a Service (IaaS) – Resource groups, role management, subscription management, backups, and monitoring
• EntraID and AD monitoring and administration
• Computer imaging and configuration management (InTune, Tanium)
• EntraID SSO setup and maintenance
• Powershell and other scripting tools
• Other duties as required

Network Administration

• Provisioning, monitoring, and maintenance of Meraki network systems
• Enterprise firewall management
• Public Domain name management
• Public DNS management
• SSL certificate management
• Resolution of escalated network issues
• Internet circuit provisioning and troubleshooting
• Engage managed service providers as needed for specific software, hardware, or project needs relating to infrastructure
• Other duties as required

Support New Clinic Openings

• Managed Service Provider management and coordination
• Network provisioning
• Network printer management
• Setup site monitoring
• Other duties as required

Systems Monitoring and Analysis

• Establish continuous monitoring of system KPIs
• Create appropriate notifications when events occur outside of thresholds
• Perform trend analysis and performance improvement recommendations
• Other duties as required

Required Skills & Abilities

• Naturally curious; likes to learn new things
• A drive for continuous improvement
• Excellent troubleshooting skills
• Ability to cogently present complex data
• A customer-service mindset
• Expert skills supporting the Microsoft 365 productivity suite, including Exchange Online and Teams
• Scripting and automation
• Acquisition and data migration experience utilizing tools like BitTitan
• Microsoft Certified IT Professional (MCITP)
• Network+, CCNA, or equivalent experience
• Strong knowledge of TCP/IP
• Experience with PRTG
• Agile experience / project management skills
• Strong documentation skills with a desire to mentor less experienced teammates

Required Credentials:

• 5 years experience
• Bachelor’s degree in IT-related fields or engineering
• IT industry certifications

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

Let’s go further together and transform care. Join the #PTSLife today!