Builders Vision is an impact platform that aims to shift markets and minds for good in pursuit of our vision for a humane and healthy planet. We work to help address some of the most difficult environmental and sustainability challenges across three focus areas: oceans , food & agriculture , and energy .

Builders Vision has deployed more than $3 billion across our focus areas and worked alongside nearly 450 partners to drive societal and environmental change. To date, we have helped mitigate, sequester, or avoid over 4 million metric tons of CO2e, generated more than 42,000 jobs, and supported the development of more than 170 sustainable products, technologies, or solutions. While we are seeing progress, we know that we can’t do this alone. The truth is these are trillion dollar sectors that need a number of markets to scale and multiply significantly if we are to ensure a sustainable and secure future.

Our Builders Vision team includes more than 100 impassioned individuals who activate our platform using three primary approaches to influence stakeholders and drive impact across our focus areas:

• Deploying Capital: We use a versatile set of tools, including grants, direct investments, and fund investments to support non-profit leaders, entrepreneurs, and fund managers. Given Builders Vision’s different capital tools and investment vehicles, we have the flexibility to operate across the capital spectrum. We deploy capital into programs and solutions with a focus on how our efforts will lead to the catalyzation of additional investments into the sectors.
• Supporting Partners: We are committed to helping our partners by providing critical resources including technical assistance, networking, learning opportunities, support with impact measurement and management (IMM), and strategic advice to help enhance their success and outcomes.
• Advocating for Change: We leverage communications and engage with influential audiences to accelerate the solutions we pursue. This includes strategic communications, thought leadership, hosting and attending convenings, and industry-wide initiatives and coalitions.

Position Summary

Builders Vision is seeking an IT Manager to lead our technical operations and support services. Reporting to the Head of Data Science and Technology, you will manage both an IT Technician and our managed service provider relationships while maintaining hands-on involvement in critical systems. You will oversee technology operations for approximately 150 staff members across multiple locations.

This role requires someone who can balance strategic leadership with hands-on technical work. Key responsibilities include managing IT staff and vendor relationships, administering cloud-based systems, and providing escalation support for complex technical issues. You will also deliver priority technical support to our executive leadership team.

• Manage, mentor, and develop an IT Technician, with potential for team growth
• Own the managed service provider relationship, ensuring 75% of day-to-day support requests are handled effectively by the MSP with high customer satisfaction
• Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) for both internal staff and managed service providers
• Deliver priority technical support and advisory services to executive leadership team members
• Lead vendor selection, contract negotiations, and ongoing relationship management with managed service providers
• Develop and maintain IT policies, procedures, and documentation standards
• Create and manage IT budgets, including hardware refresh cycles, software licensing, and vendor services
• Lead capacity planning and resource allocation across internal and external support teams
• Contribute to the creation of a culture of service and partnership, ensuring timely and effective issue resolution

Key Responsibilities - Technical Operations & Hands-on Leadership

• Personally lead and execute complex technical projects, including enterprise software distribution via JAMF/Intune, network infrastructure updates, and security implementations
• Provide hands-on resolution for complex technical issues and serve as escalation point for MSP support
• Manage in-person technical support for office locations, including AV systems and hardware issues, including being a point of escalation.
• Support remote workers across various locations with technical needs
• Collaborate with HR on technical aspects of employee onboarding and offboarding processes
• Partner with Finance team on infrastructure budget planning and management
• Design and implement minimum-touch deployment strategies for endpoint devices
• Administer and optimize cloud-based communication and collaboration applications
• Manage and optimize network infrastructure across Chicago and San Francisco offices
• Lead Audio/Visual strategy and implementation across multiple offices
• Provide direct technical support to executive leadership team members
• Evaluate, test, and implement new software applications and technical solutions

Key Responsibilities - Security & Infrastructure

• Oversee cybersecurity training program and security protocol implementation
• Design and maintain disaster recovery and business continuity plans
• Lead enterprise risk management procedures and information security controls
• Develop technical roadmaps and strategic plans for infrastructure improvements
• Manage cloud infrastructure and ensure optimal configuration and security
• Oversee identity and access management systems

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, or related field
• Minimum 8 years of IT experience, including 3+ years in a management role
• Experience managing managed service provider relationships and maintaining service quality
• Demonstrated experience providing dedicated technical support to senior executives
• Experience evaluating vendor security certifications (SOC 2 Type 2, ISO 27001)
• Demonstrated hands-on technical expertise with enterprise IT systems, including:

Cloud infrastructure and SaaS applications

Network infrastructure and security

Windows and Mac operating systems

• Proven experience managing vendor relationships and IT service delivery
• Experience managing IT budgets and resource planning
• Strong project management skills with track record of successful technical implementations
• Experience providing executive-level technical support
• Excellent problem-solving abilities with hands-on technical troubleshooting skills

Work Schedule Requirements

• Standard business hours with flexibility for after-hours support of critical issues and planned maintenance
• MSP handles routine after-hours support calls
• Must be available for emergency escalations from executive team members

Personal Attributes for Success

• Proven track record of unquestionable ethics and integrity
• Strong leadership skills with ability to mentor and develop team members
• Excellence in both strategic thinking and hands-on technical execution
• Outstanding communication skills, including ability to explain technical concepts to non-technical audiences
• Proven track record of building and maintaining strong stakeholder relationships
• Commitment to maintaining high quality of service while managing multiple priorities
• Demonstrated ability to protect confidential information and exercise good judgment
• Proactive approach to problem-solving with bias for action
• Team-first mindset with willingness to be hands-on when needed
• Dedication to continuous learning and staying current with technology trends
• Strong understanding of diversity, equity, and inclusion principles in team management

Builders Vision is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Executive Offices and Financial Services