IT Support Engineer

job
  • iPromote
Job Summary
Location
San Luis Obispo ,CA 93403
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
19 Mar 2025
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Job Description

This range is provided by iPromote. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$54,000.00/yr - $80,000.00/yr

Vice President of Human Resources at iPromote

Reports to: VP of Engineering

Company Information:

iPromote ( ) is an established ad-tech company that provides an industry-leading solution for enterprise resellers to sell digital advertising campaigns. The platform, created and supported by our team of 30, empowers resellers to manage their small and mid-sized business (SMB) advertisers of any budget size at scale.

Job Summary:

The IT Support Engineer will provide infrastructure support for our frontend and backend engineering teams as well as general IT support for the rest of the company.

Duties/Responsibilities:

  • Provision and maintain workstation & servers.
  • Provide general IT support (troubleshooting hardware, software, and network issues).
  • Manage Google Workspace (and other SaaS application) user accounts and features.
  • Document common administrative procedures used by end users (e.g. onboarding docs).
  • Leverage AI tools to enhance daily work processes and professional development.
  • Participate in code reviews of your own code and the code of your team members.
  • Cultivate a synergistic relationship with developers, who rely on the infrastructure you manage.
  • Performs other duties as assigned.

In addition to performing basic IT responsibilities, over time, gain familiarity with and then begin to assist in the maintenance and configuration of:

  • AWS servers, networks, databases, API and serverless functions.
  • GitLab and AWS CodeDeploy CI/CD Pipelines.
  • Docker images used for provisioning and deployment.
  • Akamai content delivery network (CDN) properties and web application firewall (WAF) rules.

Required Skills/Abilities:

  • Proficient with collaboration & productivity tools (e.g. Asana, Google Workspace).
  • Familiarity with the Software Development Lifecycle (SDLC), continuous integration and delivery (CI/CD), and agile development practices.
  • Exposure to and an understanding of Source Control Management (e.g. GitHub, GitLab, etc.).
  • Highly self-motivated and self-starting, able to work independently when needed, taking ownership of both small and large projects.
  • Excellent organizational skills and attention to detail.
  • Exceptional written and oral communication skills for communicating ideas in both technical and user-friendly language.
  • Strong analytical, creative problem-solving, and debugging abilities.
  • Share in after-hours on-call responsibilities for production support.

Preferred Skills/Abilities:

  • Experience with Python and/or Bash for writing adhoc automation scripts.
  • Experience with Ansible, Chef, or other configuration management tools.
  • Experience with log analysis and monitoring (Datadog, Splunk, etc.).
  • Experience maintaining AWS infrastructure and permissions.
  • Experience with web service testing and load testing tools (e.g. Postman, JMeter).

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 30 pounds at a time.

Job Location:

  • Company headquarters located in San Luis Obispo, CA.
  • Local candidates are preferred, but individuals seeking a remote arrangement will be considered and are encouraged to apply.

Pay Range and Benefits:

This role offers a competitive salary based on experience, with a starting range of $54,000 to $80,000 per year. As you grow in the position and take on additional DevOps responsibilities, your compensation will be adjusted to reflect the expanded scope of work.

We offer a comprehensive health insurance package, including long term disability benefits. There is immediate eligibility to start contributing to our matched 401(k) plan upon hire, and more.

Apply:

  • Please send your resume and cover letter to us at

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Advertising Services

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