Position Title: Customer Service Representative
Location: Phoenix AZ
Position Status: Contract
Pay Rate: $18 hour on W2 (Based on experience)
Job Summary:
We are seeking a detail-oriented and customer-focused professional to assist businesses with inquiries related to Arizona Transaction Privilege Tax (TPT) licensing. This role involves answering inbound and outbound calls, responding to emails, processing license applications, and updating business accounts.
Key Responsibilities:
- Answer inbound calls from businesses regarding licensing, application status, account updates, missing returns, outstanding liabilities, and other general inquiries.
- Process and review license applications and account update requests, ensuring accurate documentation.
- Respond to customer email inquiries, conducting light to medium research to provide resolutions via email or callback.
- Follow up on customer inquiries escalated by other departments, performing necessary research to resolve issues.
- Consult with team leads or supervisors for guidance on complex inquiries where procedures are unclear.
- Work in-office as needed to handle inbound mail and paperwork.
Required Skills:
- Beginner to intermediate proficiency in Google Suite (Gmail, Docs, Sheets, Slides).
- Beginner to intermediate proficiency in Microsoft Office (Word, Excel).
- Strong organizational and time management skills.
- Effective communication and problem-solving abilities.
Required Experience & Education:
- High School Diploma (HSD) or General Education Degree (GED).
- Minimum of one year of relevant experience.
- Prior call center experience is a plus.
About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.