Russell Tobin's client is hiring an Account Setup Representative in Knoxville, TN 37920

Employment Type: Contract

Location: Onsite, Knoxville, TN 37920

Schedule: 8am-5pm

Pay rate : $18-$19.43/hr

Responsibilities:

• Conduct outbound calls to existing customers to inform them about required POS device upgrades.
• Identify customer needs and recommend tailored payment solutions and value-added services.
• Collaborate with internal teams, including sales, account management, and banking partners.
• Respond to customer inquiries and provide timely support.
• Assist customer service teams during high-volume periods to maintain service quality.

Requirements:

• 2–4 years of experience in outbound sales, telemarketing, or financial services preferred.
• Proven sales and customer service skills with the ability to meet or exceed KPIs.
• Strong communication skills with the ability to explain complex products clearly and persuasively.
• Self-driven, organized, and able to work effectively in a fast-paced environment.
• High school diploma or equivalent required.
• Proficient in keyboarding, 10-key, and navigating multiple computer systems.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.