Title: Customer Service Representative

Pay: $22-23/hour

Location: Hybrid in Carlsbad (M-W onsite + Training onsite for 1 month)

Shift time : 5am-1:30pm

Duration : 6 month rolling contract (extension or conversion very likely)

JOB DESCRIPTION

We are seeking an experienced customer service professional to sit onsite in a hybrid working environment for a large electronics manufacturing company in Carlsbad, CA. This person will be a part of a customer-oriented team that is attentive to all customer needs. The team thrives on delivering on customer needs and works in a timely manner in a solutions-oriented environment.

Job duties include but are not limited to:

• Key accounts point of contact for customer service.
• Support role for trade compliance processes. Consistently viewed as an “owner” of process and transactional challenges that arise.
• Coordinate customer inquiry and manage spares and system order processing steps between sales, factory, and logistics teams where standard order content can’t be established due to high complexity.
• Attempt to resolve or advance customer escalations.

Skills and abilities this person should possess:

• Profound understanding of customer related transactions, from quoting to invoicing.
• Strong problem-solving skills.
• Proven and effective relationship building skills.
• Ability to multitask.
• Excellent written and oral communication skills.
• Detail oriented.

REQUIRED SKILLS AND EXPERIENCE

• 1+ years of Customer Service experience
• 6+ months of SAP experience
• High school Diploma or GED

NICE TO HAVE SKILLS AND EXPERIENCE

• Experience at a large manufacturing company