Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative (Swing Shift) to join our dynamic team. In this role, you will be the first point of contact for our internal and external customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience through effective communication and problem-solving skills. Direct hire, Offering $23-25.00/hr. Located in Litchfield Park, Arizona

Duties

• Provide a strong level of customer service to internal and external customers
• Maintain inbound and outbound schedules
• Complete paperwork to make sure it is error free and prepare orders for distribution to forklift operators
• Process and schedule all carrier appointments
• Communicate with customer on scheduling issues
• Sign driver in and out of the facility; verifying all paperwork
• Assign dock doors to the inbound and outbound loads
• Maintain door accuracy and yard report for trailer inventory
• Process Bills of Lading and associated shipping and receiving documents
• Reconcile inbounds with packing slips and coordinate drop lot activity
• Work closely with shift management and leads to accomplish shift goals
• Report errors and/ or issues to appropriate member of leadership to ensure accuracy
• Participate in all training programs provided
• Perform all duties in a safe and timely manner

Experience

• 2+ years of Customer Service for a Logistics, Warehouse or Manufacturing Company
• High School Diploma/GED equivalent required.
• PC Experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Previous SAP and/or warehouse management systems (WMS) experience required
• Basic math and reading skills necessary
• Detailed oriented with the ability to perform multiple task in fast moving environment
• Good Analytical skills to problem solve complex issues
• Ability to follow oral and/or written instruction.
• Good interpersonal skills and ability to work with internal and external customers