Masis Professional Group is recruiting for a Customer Service Associate on behalf of our client located in Amherst, NY. This is a direct hire opportunity offering a competitive salary and benefits package.

Essential Functions of the Customer Service Associate:

• Answer incoming telephone calls, transfer calls when necessary.
• Provide customer needs determination and assist customers with their orders.
• Provide customer with navigating assistance with company website.
• Assist lab customers with product usage and offer technical resolution via E-mail and phone.
• Prepare and enter customer orders.
• Coordinate literature requests when necessary.
• Provide support to Technical Field Sales and Inside Sales Account Managers
• by responding to product and/or literature requests.
• Issue credit and rebills for the lab business when needed.
• Provide customer assistance in tracking packages, locating or replacing orders.
• Maintain working knowledge of all relevant ERP procedures.
• Follow CRM CCH/Salesforce procedures pertaining to customer complaints.
• Perform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management team.

Qualifications of the Customer Service Associate:

• Previous customer service experience required. Experience in a product-
• related environment preferred.
• Strong communication, telephone, computer and data entry skills required
• Ability to work independently, prioritize and multitask in a dynamic environment
• ERP/CRM/Salesforce experience highly desired
• Healthcare background a plus.

Physical Demands of the Customer Service Associate:

• Must be able to sit for up to 8 hours a day, view computer monitor, and move
• about effectively to fulfill the essential functions of the job.
• Ability to perform filing duties, bend and lift 10-20 lbs.

Benefits Offered:

Medical, Dental, Retirement Savings, Paid Time Off, etc.

Please submit your resume if you are interested in being considered for this position.