Date Posted:

03/17/2025 Hiring Organization:

Rose International Position Number:

479732 Job Title:

Mainframe Support Analyst Job Location:

San Antonio, TX, USA, 78245 Work Model:

Hybrid Shift:

3 days onsite Employment Type:

Temporary Estimated Duration (In months):

13 Min Hourly Rate ($):

30.00 Max Hourly Rate ($):

35.00 Must Have Skills/Attributes:

Analytical Skills, Business Analysis, Lean Principles, Methodology, Relationship Management

Job Description

Required Education:

• Bachelor’s degree holder and minimum of 4+ years of experience in an Information Security role or related field with service delivery and customer relationship management

Required Experience & Skills:

• Enterprise Systems: IBM RACF, CA Top Secret, AS/400, Stratus, Tandem and Unisys

• Unix: Unix OS, LDAP

• Applications: Banking applications, ServiceNow, CyberArk

• Databases: Oracle, MS SQL, Sybase, Teradata, MongoDB

• Wintel: Active Directory, Wintel NAS servers

• Certificate Management: DigiCert, Entrust, Verisign, TD Manager

• Complex application or system knowledge

• Interprets the principle of Information Security concepts and policies and ability to apply into day-to-day work

• Demonstrate an understanding of the risk associated with cyber security and the controls set in place to manage risk in identity and access management

• Proven use of discretion and sound judgment on handling of information with subject to sensitivity

• Flexibility to work in various shift to provide on-call, holiday and/or weekend support on a periodic frequency

• Proven capability to work within a team, seeks the input of others and greets change with optimism, curiosity and resilience, ability to manage multiple priorities and adjust to evolving work needs

• Understand and relates own goals to Client, business'' and teams'', create SMART goals and demonstrate accountability to achieve them

• Consistently demonstrate clear and concise written and verbal communication in the English language as well as sensitive to audience diversity

• Strong analytical skills and proven ability to use (Client) Lean methodology to identify process improvements; utilize most complex tools in Microsoft applications to analyze and interpret data

Senior Business Analyst / Mainframe Support Analyst Job Duties:

• Have an excellent understanding of end-to-end IAM products, processes, resources and tools in their respective platform with an ability to review processes and responsible for compliance to Client policies

• Support operations including weekends and public holidays on a rotational basis, as well as assigned on-call emergency support

• Able to handle all kinds of complex requests and issues independently by having a good understanding of security administration processes, practices, and policies

• Lead resolution of severity issue, identify root cause and come up with corrective action plan to prevent recurrence while providing update to relevant parties

• Represent IAM Service Delivery in compliance calls and walkthroughs with audit; provide related audit deliverables in timely manner and ability to analyze and make the right judgment over accuracy, completeness, soundness of information being provided

• Creates, maintains and performs annual review of Process Control Manual documents associated with specific systems assigned

• Ensure completion of Marketplace requests, troubleshooting incident issues, closure of compliance-related action items and housekeeping tasks are done within operational and controls thresholds at an individual and team level

• Understand Continuity of Business and supports its application to IAM processes by maintaining resources like process control document up-to-date, ISA accesses, etc. within applications in scope of support

• Identify potential opportunities and raise to management's attention, as well as initiate improvements to enhance information security controls and/or process efficiency for supported systems

• Maintain excellent availability to customers team members, escalation manager, and senior management and handle customer and team interactions in a manner that lives up to Client leadership principles

• Handle coordination with business and/or technology for system setup, maintenance, and update of resources not limited to machine(s), Client Marketplace products, Client Information Security Administration Repository Inventory

• Drive and execute organization's strategy by identifying new tasks and creating a procedure to train others on demand

• Lead development of team members by providing coaching and training particularly to new team members or on new team processes

• Support automation program, including creation of Business Requirement Document and Minor Development Document

• Effectively utilize Talent Management process (i.e. goal setup, self-assessment, feedback, individual development plan etc.) to manage own performance and work on continuous development

• Complete other tasks/activities/projects in connection with the organizations'' goals not detailed in the current job description such as automation, migration, controls culture, etc.

• Demonstrate particular consideration for the firm's reputation and safeguarding Client, its clients and assets, by complying with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and reporting control issues with transparency

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.