Galloway Consolidated Holdings, Inc., the parent company of Bema, Inc, Elite Extrusion Technology, Bema Digital Innovations and GCH Employee Leasing, Inc, is seeking an experienced Customer Service Representative with a proven track record in supporting a fast-paced organization.

The Customer Service Representative (CSR) is responsible for assisting customers with inquiries, processing orders, resolving complaints, and providing information about products and services. The CSR ensures a positive customer experience by providing timely, accurate, and professional assistance.

Responsibilities include, but not limited to :

• Process customer orders, returns, or exchanges accurately.

• Respond to customer inquiries via phone, email, chat, or in-person.

• Handle billing inquiries and process payments, as required.

• Work with warehouse and prepress personnel for order accuracy and timely shipment.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Manage backorder/out of stock items.

• Follow up on order status with customer.

• Track orders and packaging slips.

• Prepare bill of ladings, warehouse shipment labels and billings each day.

• Work with transportation companies to provide customer pickup and delivery dates.

• Handle customer inquiries/complaints in a diplomatic, efficient, and knowledgeable manner.

• Maintain a high level of product knowledge and stay updated on industry changes.

Education and Experience:

• MUST have at least 2 years of customer service experience in a manufacturing environment.

• Experience using and ERP system such as SAP, Oracle, or MS Dynamics NAV - A PLUS.

• MUST be proficient in Microsoft Word, Excel, and Outlook.

• MUST have excellent communication skills and phone skills.

• MUST be highly organized.

• Experience processing digitally printed label, cartons or flexible packaging - A PLUS.

• Direct experience supporting customers that purchase pouches, laminated films, and extruded films - A PLUS.

Required Qualifications:

• Able to take initiative and identify areas to streamline processes and implement improvements.

• Mathematical skills are necessary for validation of estimates and billing.

• Self-starter, ability to work independently.

• Able to work well, have a strict attention to detail and be able to work accurately under pressure.

• Ability to multi-task successfully.

• Strong problem-solving talents.

• Helps ensure all procedures for the company and the American Institute of Baking (AIB) are followed.

Starting salary is estimated at $50,000/yr - $65,000/yr. and is based on, among other things, a candidate’s experience, and qualifications. Bema offers a competitive compensation package including salary, bonus plan, paid vacation, 401K match and comprehensive health and life insurance options.

Equal Opportunity Employer

Candidates may be pre-screened with a phone interview and employment is subject to drug and background testing.

RESUMES WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED!!!