Date Posted:

03/19/2025 Hiring Organization:

Rose International Position Number:

479928 Job Title:

Client Services Specialist - Agent Services Call Center Job Location:

Franklin, TN, USA, 37064 Work Model:

Hybrid Shift:

Mon-Fri 8:00-5:00 CST Employment Type:

Temporary Estimated Duration (In months):

7 Min Hourly Rate ($):

16.00 Max Hourly Rate ($):

16.80 Must Have Skills/Attributes:

Call Center, Customer Service, Document Review, Medicare

Job Description

Required Education: • Associates degree in related field or equivalent experience is required.

Required Qualifications/Skills/Experience: • Must have call center experience. • Healthcare Experience - Medicare Experience.

• Ability to write simple correspondence. • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Knowledge of Business Blocks and CPR+

Preferred Qualifications/Skills/Experience: • Minimum of three (3) years' work experience in applicant patient areas. • Dealing with Agents only _ Product Training - so Sales Experience is preferred.

Client Services Specialist II Overview: • Work with a team of specialists dedicated to one of our manufacturer partners to provide reimbursement support services • Have direct interaction with the manufacturer client to provide case statuses and updates.

Job Duties: • Key Responsibilities: Solid knowledge of prescription drug reimbursement, including insurance plan types, PBM and major medical benefits, prior authorizations and appeals processing • Ability to work in a fast-paced environment, handling both inbound and outbound calls • Must be organized, detail-oriented and able to document cases clearly and accurately in accordance with the program guidelines • Good communication skills are essential, both internal and external • Knowledge of Medicare benefits, enrollments and LIS assistance • Plans and organizes work assignments, set priorities and completes work with a minimum of supervision • Adheres to the service policy and principles of the company, as well as the program guidelines set by the department • Participates in cross-training to perform all roles within the department • Communicates effectively and professionally with our program partners to assure the best possible service for our patients and partners • Other duties as assigned • Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day • May sit or stand seven (7) to ten (10) hours per day • May be necessary to work extended hours as needed • Finger dexterity to operate office equipment required • May need to lift up to twenty-five (25) pounds on occasion • Visual acuity to see and read fine prints • Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus • Must be able to hear normal voice sounds • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

Industry:

Healthcare Estimated Start Date:

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.