Job Title : Senior Customer Service Representative

Location: Shoreview, MN 55126

Pay Rate: $25 - $26

Duration : 12 months with possibility of extension

Shift: Mon to Fri Standard Shift Role

Job Description:

Support less experienced individuals in providing resolutions for client inquiries and complaints.

Determine appropriate course of action and conduct investigative steps to fully identify customer issues.

Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team

Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

Provide subject matter expertise and interpretation of procedures to less experienced individuals

Respond independently to complaints escalated at the highest level

Interact with internal and external customers to resolve their issues

Interact with the immediate Escalations team to supervise day to day activities of the support Escalations team

Requirements:

• 4+ years of customer contact within a Financial Services environment, Underwriting, Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
• Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
• Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status