ESC has an exciting opportunity for a Technical Account Manager working remotely (Pacific time zone) to support our premier client’s retail digital video games team. The ideal candidate will have familiarity with the gaming industry and passion for delivering best-in-class digital gaming experiences. This is a 12-month contract role that offers experience working with top tier vendors and suppliers to streamline digital video games operations.

Responsibilities:

• Develop and execute strategic content plans while managing the content lifecycle.
• Collaborate cross-functionally to provide technical guidance and build capabilities.
• Drive long-term strategies and problem-solving with a creative approach.
• Oversee content delivery and streamline communication across teams.
• Leverage expertise to lead discussions and promote continuous learning.
• Maintain exceptional organizational skills, prioritizing tasks and meeting deadlines.
• Identify and address challenges proactively in a fast-evolving environment.
• Foster continuous improvement to enhance customer experience.
• Apply technical proficiency and analytical skills to innovate in digital gaming.
• Play a key role in delivering high-quality digital gaming experiences globally.

Required Skills:

• Proficiency with Microsoft Excel and analytics
• Excellent communication and stakeholder management skills
• Ability to collaborate cross-functionally with business, vendor, and technical teams
• Technical proficiency with navigating various systems and tools
• Analytical and problem-solving skills to troubleshoot issues, optimize workflows, and identify opportunities for automation and process improvements

Preferred Skills:

• Familiarity with gaming industry and passion for delivering best-in-class digital gaming experiences