Randstad has an exciting opportunity currently available in Rochester, NY! We are looking for experienced Client Service Representatives to join this team! This position has permanent potential with one of our clients, a Financial Services Company. ***Candidates must be willing to work onsite for 4 weeks for training and 1 day per week once training is complete*** Please apply online for consideration!salary: $18 - $18.5 per hourshift: Firstwork hours: 8 AM - 8 PMeducation: High SchoolResponsibilities Manage large amounts of inbound calls in a timely manner while attempting to assist with a resolution of the caller's tax issue Leverage a communication "scripts" when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Activity documenting discussions of call and leverage internal tools for next level resolution needs Ability to work in a structured, fast paced environment Will be required to work onsite 1 day per week after training is completedSkillsFinancial ServicesCall Center SupportBasic Computer SkillsActive ListeningCall CenterFollow-upQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.