Job Type:
Regular

Work Location:
Client Support Center - Southlake, TX 76092

Overview:

2020 Companies is now interviewing for a Sales Operations Manager to take ownership of strategic clients and lead a dynamic team, with a strong emphasis on proactive problem resolution and departmental communications. The Manager's primary function is to oversee the processing of payroll and invoicing weekly. This role will perform a variety of complex activities such as audits, and data analysis with financial reconciliation reporting within the Sales Operations department.

About the Job

The Sales Operations Manager is a strategic corporate partner entrusted to lead and manage a team of operations coordinators and auditors that process, inspect, and validate field rep activity; time, mileage, route, sales, and compliance in a high-volume, fast-paced, environment. The ideal candidate has expert-level Excel skills to do complete objectives like complex commission calculations, data reconciliation, and creating Excel workbooks for auditing. Salesforce use is heavy and Salesforce admin experience is a plus. Your clients are not only the field leaders, but you will be involved with service and sales to help design new business processes. The ideal candidate has a relevant sales and operations background in professional services, retail, or distributed sales forces, is process and metrics-oriented, and can drive performance through leadership and management.

Career Opportunity

With 2020's rapid growth comes an exciting career path and professional development opportunities. We represent companies throughout the US across multiple industries affording unlimited growth. A typical career path starts here and progresses into client-specific and advanced leadership opportunities as well as growing in your skill set, development and certifications. Your course is limitless!

About 2020 Companies

For nearly 25 years, 2020 Companies has been the premier outsourced sales and marketing agencies in the US launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.

What's in it For You?

• Receive a competitive salary paid weekly
• Work both in-person at the corporate office in Southlake, TX 4 days weekly and 1 day remotely (after completion of training)
• Health/Dental/Vision Insurance
• 401K Program
• Paid Time Off
• Paid Holidays
• Professional and fun environment
• Paid Sick Leave available in accordance with state/local ordinances
• Employee Assistance Program
• Leadership Development Program

Job Description:

• Manage team(s) and oversee day to day operations including, but not limited to, client initiatives, billing, payroll prep, reporting, and client-issue resolution
• Reconcile and audit client specific billing and invoicing to include billed hours and expenses
• Preparing, validating and auditing client specific payroll
• Report generation/analysis of system management reports, to include payroll interface report with payroll system
• Support billing and invoicing process
• System set up for new clients and providers
• Work collaboratively with the client account team to develop account plans and strategies
• Responsible for assisting with client service issues and timely resolution
• Work with managers to assist in the development and maintenance of infrastructure for new and existing accounts
• Provide insight and analysis regarding program performance and identify opportunities for continued improvement
• Become a liaison between client management team, the ops team and finance, assisting in problem resolution, analysis, team building, etc.
• Ensure accurate updates of information as requested by sales team in applicable reporting systems
• Courteously provide problem resolution to internal customers and field associate calls for escalated matters; submit for research when necessary
• Provide excellent customer service by facilitating and/or providing informal and formal training and feedback to internal customers
• Compose verbal and/or written correspondence to internal and external customers
• Perform all other duties as assigned

Performance Measurements:

• Ensure reporting compliance, timeliness and accuracy
• Ensure execution of all client-specific initiatives meet requirements and deadline

Qualifications:

• Bachelor Degree in Business or Finance OR
• 5 years of relevant experience in 3PL, Billing Controls, Finance, or Retail Operations
• Strong Financial Acumen
• Any similar combination of education and experience
• Outstanding organizational skills, attention to detail, project management experience, and prioritization of tasks
• Superior interpersonal skills to work closely with other team members and the client
• Strong verbal communication and presentation skills
• Excellent judgment and issue-resolution skills, and the ability to balance multiple demands and changing priorities
• Advanced/expert working knowledge of Microsoft Office products (Word, Excel, PowerPoint and Outlook)

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.