Element6's client in Tucson, AZ is looking for a System Administrator to join their team.

Job Summary:

• Maintain and assist in maintaining essential IT operations, including Network infrastructure, Data Center operation, Servers and Storage and Virtualization.
• Help deliver a high standard of service by providing solutions to user requests, prioritize tasks accordingly, and identify service improvements within the team.
• Assist the wider ICT System Engineering team with project work where feasible.
• Escalation point for any ticket\request from L1\L2 Support team.

Primary Responsibilities:

• To work with and follow the guidance of the Infrastructure Manager.
• To comply with the company codes of conduct and guidelines.
• Maintain and assist in maintaining essential IT operations, including Network infrastructure, Data Center operation, Servers and Storage and Virtualization.
• Troubleshoot network, hardware (Server\storage\users systems) and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Perform or verify periodic backup and restoration operations and disaster recovery, and failover procedures.
• Proactively monitor system performance.
• Coordinates the periodic maintenance of System updates.
• Next level support for Helpdesk team to support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
• Perform patching for Windows, Linux and other operating systems and third party components.
• for Windows, Linux and other operating systems and third party components.
• To be responsive to reasonable requests from your line manager
• General implementation, configuration and support of the ICT function and systems on a day-to-day basis. This will include but is not limited to the following.
• To be responsible for the administration of all incidents raised with the ICT System Engineering queue.
• To establish and maintain high levels of incident ownership - resolving, progressing, and managing all calls to a satisfactory conclusion on the ICT incident management system, ensuring that appropriate parties (including the end user) are kept up to date on incident progress.
• To attend emergency visits potentially at short notice on site at all offices as instructed, completing tasks as detailed by the Infrastructure manager.

Secondary Responsibilities:

• Assist with and review applications
• To provide training to other staff where appropriate.
• To attend training, seminars and briefings if required.
• To participate in the review of agreed Group research and development project
• To progress personal development and encourage the development of other team members
• To contribute to the team spirit within the company and undertake any other reasonable task considered appropriate by Senior Management.

Knowledge, Skills, Abilities:

• Good troubleshooting workflow and knowledge of troubleshooting tools. Ability to solve problems with a consistent, measured approach.
• Good knowledge of Networking
• Installation & configuration of Router and managed Switches
• Installing & configuring Firewall, VPN
• Good knowledge of Windows Active Directory, DNS, DHCP, Group Policy, IIS administration and configuration.
• Managing server virtualization technologies like VMWare Server/ESX or Microsoft Hyper-V/Virtual server.
• Some knowledge of Linux / Unix Operating Systems
• Some knowledge with PowerShell.
• High levels of commitment and ability to act when necessary.
• Adaptability / flexible to changing demands with the ability and willingness to work independently.
• Ability to implement and manage change.
• Understanding of the ITIL framework would be welcomed.

Education and Experience:

• 5-7 years of experience within an ICT or software providers organization.
• Experience in infrastructure architecture, data centers, servers.
• Good exposure to Microsoft technologies in an operational state
• Strong networking capabilities (including switching, routing, firewalls, wireless)
• Good understanding and working knowledge of Microsoft 365 Admin Centre
• Good understanding and working knowledge of VMware (vSphere, VSAN, ESXi)
• Microsoft Certified Professional, or equivalent or efforts towards such qualifications are desirable.
• Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.

NO c2c!