Key Responsibilities:

Vendor Performance:

o Understand the requirements and manage the online portal

o Configure, Monitor SLAs and KPIs, addressing performance issues promptly.

o Escalate and resolve performance concerns.

o Negotiating contracts with suppliers

o Assessing the performance of vendors

o Ensuring vendor compliance with company standards

o Managing vendor billing and disbursements

Contract Management:

o Support contract review and compliance.

o Manage contract renewals, amendments and timelines.

Vendor Relationships:

o Serve as the main contact for vendor communication and issue resolution.

o foster collaboration to ensure service improvements.

Cost Optimization:

o Analyze invoices for accuracy and identify cost-saving opportunities.

o Ensure vendor billing aligns with contract terms.

Reporting & Analytics:

o Generate reports on vendor performance and service delivery metrics.

o Provide insights to improve vendor services.

Risk & Compliance:

o Ensure vendors comply with security, data privacy, and legal standards.

o Identify and mitigate vendor-related risks.

Process Improvement:

o Enhance vendor management processes for efficiency and transparency.

Collaboration:

o Work closely with IT and procurement teams to align vendor services with strategic goals.

Qualifications: BE, BTech