A CAREER AS A MALIN PARTS SALES REPRESENTATIVE...

As a Parts Sales Representative for Malin, you will solicit parts business from accounts through your charismatic interpersonal skills. Malin is guided by our principles of performance, value-creation and customer satisfaction. Our Parts Sales Representatives provide parts inventory and ordering services and serve as the point-person for all customers' parts needs. Their sole priority is to ensure a Malin customer is one for life by maintaining our levels of quality service -- by foreseeing issues before they become customer issues, responding to customer requests promptly and recognizing opportunities to provide additional services and products.

ESSENTIAL FUNCTIONS

* Identify, manage and report all lift truck equipment in assigned accounts and prospect territory to manager and Keeper of the Fleet Team (Recon Red).

* Identify and communicate parts opportunities and resources required to secure all parts business.

* Establish communication plan for each customer and prospect (physical visits, email, phone calls).

* Analyze and evaluate all assigned parts accounts and prospects for growth potential and customer loyalty.

* Develop, implement and execute approved sales growth strategies.

* Provide professional, detailed customer and prospect quotes approved by manager (Parts, Motor, and Wheel/Tire).

* Educate each customer and prospect on all MALIN core competencies/offerings -- parts, service, rental, truck - and other critical customer/territory support services.

* Work closely with Core Sales and CCR Teams to identify new equipment sales and/or parts and service opportunities.

* Assist in the resolution of customer service/parts problems or disputes.

* Assist in the maintenance of the Malin customer database and Corporate Contact Management Software.

ADDITIONAL JOB FUNCTIONS

* Stays knowledgeable within industry, market and business updates and changes.

* Provide market intelligence to management.

* Provide regular customer and prospect reporting to management - as required.

* Support the development of department and corporate sales and marketing plans.

* Develop and maintain excellent customer relations.

QUALIFICATIONS & REQUIREMENTS

Education and Experience

* Three or more years of experience in outside sales or account management, preferably in industrial, heavy equipment or material handling industry

* Experience with CRM tool and Microsoft Office programs -- Outlook, Excel, Word, and PowerPoint

* Bachelor's degree preferred; professional experience in lieu of education will be considered

General

* Self-starter with the ability to work independently in a dynamic, fast-paced environment

* Excellent time-management and phone skills

* Strong written and verbal communication skills

* Strong email and computer skills

* Stable and successful career background

* Strong and ethical performance history

* Coachable and competitive spirit

* Ability to earn client trust with outgoing personality and strong interpersonal skills

* Desire and dedication for a long term professional career

Language & Communication Skills

* Ability to read and interpret customer communications, sales reports, and common documents;

* Ability to respond to inquiries or complaints from customers, or members of the business community;

* Ability to develop sales presentations via phone or in person that conform to prescribed style and format. Ability to effectively present information to customers, top management and peers.

Physical Requirements

* Communicate verbally and in writing

* Use telephone, computer equipment and other office equipment

* Drive automobile and make multiple customer calls each day

* Ability to travel 1 -- 3 times annually

* Stoop, bend and lift 10-25 pounds; climb occasional stairs and dock ladders

Malin is an Equal Opportunity Employer- M/F/Veteran/ Disability/ Sexual Orientation/ Gender Identity