Job Description

Virtual Sales Manager

MarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales
solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate
brand-centric managed sales programs in the Automotive, Information Technology,
Telecommunications, and Manufacturing industries in Business-to-Business (B2B) and Retail models.

Founded in 1975, MarketSource, Inc. became a subsidiary of Allegis Group, Inc. in 2004. Our Company's culture centers on our core values: Open Communication, Relationships, Serving Others, and Work Ethic. MarketSource clients rely on the innovative managed sales solutions that our vertical-specific, subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity, inclusion, and exemplary corporate practices.

Job Summary:

The Virtual Sales Manager role is responsible for virtual, remote management of both full and part-time retail sales rep using our proprietary management platform. This role requires meeting and exceeding client sales expectations and overall district responsibility for program effectiveness, employee oversight and client/customer satisfaction while utilizing virtual management tools. In order to do their jobs effectively, the District Manager must have excellent client service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others remotely. This is an office type role with minimal travel. Ideal candidate will thrive utilizing a strong virtual presence and the ability to be screen ready for entire work schedule. District Manager's must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps.

Essential Functions:

• Remotely manages all aspects of in-store execution within assigned market, including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, call report compliance, active customer engagement, sales, merchandising, and inventory management
• Establishes and maintains critical relationships with client and program leadership
• Ensures and promotes strong relationships with the field team and program leadership to ensure communication continuity and adoption of all directives
• Manages and delivers required sales productivity and guest experience through rep performance management and engagement via virtual 1 on 1 coaching
• Ensures employee satisfaction through progressive employee engagement
• Manages attrition through key performance indicators
• Manages performance in market to achieve all sales and customer service objectives

• Works collaboratively with field sales leadership to achieve all client and program objectives
• Communicates and executes launch of projects and initiatives
• Participates in and delivers regular program leadership meetings
• Provides regular reports to program leadership
• Participates in and completes all required sales training personally and ensures all employees in market are fully trained at all times
• Provides feedback on current kiosk performance, derives plan of action for future progress, and ensures execution to that plan
• Provides responsibility for distribution, tracking and retention of all team resources
• Identifies trends and opportunities and utilizes for continuous sales and experience improvement
• Responsible for all hiring, training, and performance management of employees within market
• Makes all hiring and termination decisions in collaboration with HR
• Gathers intelligence through visit observation and kiosk team interviews and synthesize into strategic recommendations
• Coaches and trains store management and sales representatives within market.
• Responsible for all retail operations within the assigned market

Required Knowledge, Skills and Abilities:

• Excellent communication skills both verbal and written
• Ability to be online (screen ready) during work hours in office environment
• High level of business acumen
• Ability to train, coach, guide and develop subordinates remote/virtually
• Ability to incent and drive sales reps to perform and deliver client expectations remotely
• Collaboration, problem solving, and critical thinking skills.
• Action and detail oriented; able to prioritize while handling multiple tasks
• Proficient in MS Office (Word, Excel, PowerPoint, etc.)
• Proficient in Sales Force and Time Management software
• Ability to build and maintain relationships remotely
• Proactive, high energy, self-motivated, an entrepreneurial "can do" attitude
• Ability to influence/Influencing skills

Job Requirements:

• Bachelor's Degree or equivalent required, experience in lieu of degree acceptable
• 3-5 years training, sales, account management or related experience and 2+ years of retail management experience required
• Manage 24-50 employees
• Multi-Unit Specialty Retail management experience required
• Proven record as a leader and multi-unit manager
• Proficient in all MS Office suite of products; Word, Excel, PowerPoint
• Must be flexible to work evenings and weekends.
• Must have a valid US drivers license
• Travel Required - 10% travel required to assigned stores.

Out of state travel required.
MarketSource is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call [redacted].