Job Description

Senior Technical Specialist

MarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world's most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA.

Summary

The Senior Technical Specialist is responsible for becoming the subject matter expert for all MarketSource applications and will plan, coordinate and manage integrations within our business environment. This role works closely with multiple internal teams and can also extend outwards to include external parties as part of the process to properly configure each application and identify integration scope. The Senior Technical Specialist is seen as the subject matter expert (SME) on Integrations which includes but is not limited to: Vendor systems/software, Business Technical solutions, Process Improvements, and MarketSource's Data Warehouse. The Senior Technical Specialist provides technical guidance to MarketSource internal teams and must have knowledge of the tools and technologies utilized to deliver our services.

Essential Job Functions:

• Must adhere to and support the Quality Assurance (QA) process to support IT's SDLC process
• Partner with MarketSource internal teams to create technical specifications for integration scope
• Review technical specifications document created by internal parties (ex: Solution Architect, System Analyst and Business Process Analyst) to ensure thoroughness & completeness and make best practice recommendations as appropriate
• Create technical specifications for integrations, reports, etc. to ensure they are complete, accurate, and provide best practice technical recommendations
• Create or request system configurations using Tableau, SQL queries, Matillion, Mulesoft and other related integration and ETL tools
• Troubleshoot integration cautions, failures, and logic gaps to determine root cause and provide guidance on possible solutions
• Monitor and maintain work requests that come through to ensure they are appropriately actioned and kept up-to-date
• Integrate for business purpose with internal and external IT and business teams
• Engage with vendor partners as needed for solutions and support
• Lead program launches and continuous improvement initiatives technical focus and delivery
• Participate in identifying and maintaining team best practices

Required Knowledge, Skills, and Abilities:

• Good understanding of cloud computing (specifically SaaS applications) and exposure to technologies supporting applications
• Demonstrated proficiency with Software Development Lifecycle (SDLC)
• Knowledge of MarketSource business concepts and functions
• Demonstrated experience working in a team environment (in person and virtual) as well the ability to work independently
• Strong technical, organizational, and communication (written and verbal) skills that enable the ability to take requirements from business user and translate into developer specifications
• Problem analysis and solving skills for mid to high level complexity problems; ability to identify root causes of problems and differentiate between perceived and actual problems
• Must be flexible with an ability to handle multiple tasks, projects, or work items concurrently while meeting prioritized deadlines
• Intermediate to Advanced knowledge of MS Office Suite
• Basic to Intermediate knowledge of SQL Scripts (Ex: Select, Filter, and Join)
• Must have an eye for data quality and experience enforcing data governance
• Flexibility and adaptability outside the assigned core responsibilities
• Working knowledge of Project Management Life Cycle (PMLC) methodologies: Waterfall and Agile.

Job Requirements:

• Four (4) in-office workdays per week and the option to work remote OR in office on fifth (5th) day
• Minimum 3 - 5 year(s) experience in IT Business Analyst/Consulting role, or related position such as the IT Technical Specialist
• B.S. in Computer Science, Information Systems Management or related discipline or equivalent business experience
• Technical certifications are a plus

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call [redacted].