Equal Opportunity Employer/Disability/Veterans
This is an exciting opportunity to join our Team!

This is a full-time, hybrid position - 2 days remote work from home and 3 days in our Norwood, MA corporate office

At Reliable Respiratory, we provide the highest quality Durable Medical Equipment, along with professional, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best airway management care possible for sleep apnea and asthma.

The Inside Sales Manager leads and manages the inside sales team, ensuring that sales targets are met and customer relationships are maintained. This role involves developing sales strategies, monitoring performance, and providing coaching and support to sales representatives.

Duties and Responsibilities

• Supervise and mentor inside sales representatives to meet and exceed sales goals.
• Conduct regular performance reviews and provide feedback and training.
• Recruit, hire, and onboard new sales team members.
• Foster a positive and motivating work environment.
• Develop and implement sales strategies to achieve revenue targets.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Collaborate with marketing and product teams to align sales efforts with company goals.
• Oversee customer interactions to ensure high levels of satisfaction and retention.
• Address customer inquiries and resolve issues as needed.
• Build and maintain strong relationships with key clients.
• Track and report on sales team performance metrics and KPIs.
• Implement processes and tools to enhance sales productivity and efficiency.
• Prepare and present sales reports and forecasts to senior management.
• Develop and refine sales processes and best practices.
• Ensure the sales team adheres to company policies and procedures.
• Leverage CRM tools and technologies to streamline sales operations.
• Provide ongoing training and development opportunities for the sales team.
• Stay updated on industry trends and competitive landscape to share insights with the team.

Basic Qualifications

• 18 years of age or older
• Must be eligible to work in the United States and not require work authorization from us now or in the future
• Bachelor's degree in Business Administration, Marketing, or a related field. Master's degree or relevant certifications are a plus
• At least 3 years of relevant management experience

Competencies

• Customer Service
• Communication
• Decision Making
• Sales
• Relationship building
• Interpersonal Skills
• Job Knowledge

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
• This role routinely uses standard office equipment such as computers, phones, and printers/scanners

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This job operates in a professional office environment
• The noise level in the work environment is usually moderate to loud

Direct Reports - None

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.