Job Summary
The Sr Customer Service Representative serves as a liaison in the sales process of precision machined components & assemblies to the company's large enterprise customers. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, as well as preparing sales reports.
Sr Customer Service Representatives also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams to improve the entire customer experience. This position may require occasional travel.
Education and/or Experience
Bachelor's degree and or a minimum of 5 years of sales and customer service experience in a relevant field.
Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities. Assist with challenging client requests or issue escalations as needed.
• Manage customer's on-line site requirements to retrieve & deliver RFQ's. (Portals)
• Proactively manage activities to ensure forward progress and deadlines are efficiently meet.
• (Other duties may be assigned)

Requirements and skills

• Proven work experience as a Sr Customer Service Representative, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.
• Ability to calculate figures and amounts such as profit margins, discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Solid experience with CRM software and MS Office (particularly MS Excel.)
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail - Multitasking.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.
• Works well with others.
• Maintain a level head and attitude while dealing with a high stress environment.
• Self-motivated and able to thrive in a results-driven environment.
• Natural relationship builder with integrity, reliability, and maturity.
• Ability to prioritize among competing tasks.

Additional Notes
ALIGN Precision Components Corp ALIGN is an Equal Opportunity Employee and wholeheartedly supports diversity in the workplace as a basic premise for business success. All employees of ALIGN are employed on an at-will basis.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)