Job Type Full-timeDescriptionUnder the direction of the Program Manager, the Intake Specialist will work closely with department staff, volunteers, and interns to ensure that the Agency and its department complies with grants, contracts, state and federal regulations and standards. The Intake Specialist will be responsible for the coordination of services offered to enrolled participants from the beginning of their enrollment into the program and will help in managing relationships with service providers to improve the quality of referrals to provide superior customers to participants seeking to enroll on the program. The Intake Specialist will work with other department managers and career coaches by providing support in enrolling eligible participants and enrolling them into CalJobs, help developing Individual Employment Plans (IEP) with clients to support their career path, enter and maintain information in CalJobs, Salesforce and other internal databases for each enrolled client, assist in training participants using various training providers, and will provide follow-up services with clients for a minimum of one year after they have obtained employment. The Intake Specialist will also coordinate with other department managers to develop systems that will generate the highest level of customer service for enrolled participants. She/he will also help run reports for the department and will support the manager of the team to meet his/her goals. One of the main roles of the Intake Specialist is to support the leadership staff of the department with meeting the goals of the organization that was established in the 5- year strategic plan. The Intake Specialist should spend 50% of her/his time monitoring and maintaining eligibility enrollments, closure, and follow-up to meet WIOA performance measures. This includes overseeing implementation of eligibility policies and procedures, data service delivery, data entry, and file quality assurance. Additionally, 25% of the time should be spent on administrative and compliance responsibilities. 15% of the time should be used to provide staff support, coaching, guidance, mediation, and continuing staff development. The final 10% of the time should be used to support the manager with program oversight, development, and implementation. ESSENTIAL DUTIES & RESPONSIBILITIESResponsible for effectively working with team staff, volunteers, and interns assigned to the Welcome and Quality Assurance TeamSupports participants enrolling in the program and works with team staff, volunteers and interns assigned to the department with emotional intelligence where the positive aspects of business and life are always displayedCreates a positive and thriving work environment where all staff, partners, supporters, collaborators and participants' ideas and recommendations are considered for the overall improvement of the team and the services provided to participants and the communityAssist management to secure agency compliance regarding WIOA laws, rules & regulationsAlert management of compliance and quality findingsHelp develop an internal review process for the Agency that meets all state and federal guidelines and guarantees that processes are being implemented throughout all departmentsIn consultation with management, design evaluation and performance measures, which are reliable, valid, and promote continuous quality improvementsHelp manage the Agency's learning management system and make certain agency and employee compliance with rules, regulations, and training requirementsHelp train staff in WIOA policies and procedures, and other grants managed by the agencyMaintain and ensure compliance of all department filesMaintain compliance with the City issued grants under WIOA, LARISE, and any other grant awarded to the department supporters, and collaborators.Communicate with management any issues regarding the participants' files and recordsPerform visual inspections of all files, and all documentation after files are closedWorks with assigned staff to conduct follow ups of all cases closed as well as update databases with information provided by participantsMaintains quality control of data, files and produce reports necessary for WIOA submissionsIdentify problems affecting performance and recommend solutions to solve such problemsHelp review all submissions for supportive services and training requests for completeness and make sure that all forms are correctly filled outHelp serve as a technical liaison between quality control and other departmentsParticipate in internal assessments and audits as requiredUnder manager and director of department, assists in the design, develop, deliver, and maintain of comprehensive compliance training programs and materialsHelp supervise the work of other interns assisting with intake and eligibility work to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problemsResearch, compile, and prepare reports, correspondence, or other information required by management or government agenciesHelp manager maintain records pertaining to inventory, personnel, orders, supplies or machine maintenance.Complete required training reports on an annual basisDevelop and maintain working relationships with Community Based Organizations, schools, places of worship, and local government agencies to connect clients to their services offered on site and at their centersManage and ensure validity of the referral process for services from sister agenciesInterview WIOA referred clients and provide career, aptitude, skill, and educational assessmentsFacilitate and coach in work readiness skills and workshopsMay help develop and maintain Individual Employment Plans for enrolled participantsHelps process WIOA scholarship applications and identifies and maintains training leverage reports for enrolled participantsMaintain case files, completes enrollment forms, and maintains databases including Salesforce, CalJobs, and internal spreadsheets and reportsDevelop, maintain, and facilitate training and curriculumPrepare and submits invoices for supportive services, trainings, and expensesMaintain reports and tracking of client goals, expenditures, activities, outcomesRepresent CRCD at events when assignedUpholds, follows, supports CRCD's Mission Statement and 5 Year Strategic Plan Requirements Prior experience in providing case management, data management, quality assurance and/or job development, staffing or business services in either for profit or non-profit organizationsBachelor's degree in related field; or minimum four years of related experience without formal education2-4 years' experience in related workReliable, flexible team player who works well with minimal supervision, who has a good work ethic, and an ability to set and maintain personal boundariesDemonstrated ability to work on multiple projects simultaneously, and meet deadlinesDemonstrated knowledge of community resources and services available to participantsBasic proficiency in Microsoft Office (Word, Excel, PowerPoint)Working knowledge in data tracking systems and toolsStrong organizational skills for reporting duties.Strong interpersonal and public speaking skillsAptitude in decision-making and problem-solvingReliable transportation, valid driver's license & car insurance as required by law.PREFERRED QUALIFICATIONSDedicated experience in working with vulnerable populations highly desirable.Bilingual in Spanish/English highly desirableMember of the target population a plusExperience entering data into the CalJOBS, and Salesforce.SALARY RANGE$42,000-$52,000 annuallyBENEFITSCRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including:14 Paid HolidaysOn-Demand training memberships to bolster professional developmentDental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance401k eligibility from day one & up to 3% matching after one year529 Educational Savings Plan from PrincipleFlexible Spending Account (FSA)Short & Long Term DisabilityAccident & Hospital IndemnityWhole life insurance with cash benefitsIdentity Theft Protection and Legal ServicesDiscount pet insurance through ASPCAGenerous work/life balanceAll candidates are subject to a criminal history check and meet CRCD's criteria regarding criminal history and must pass background check conducted by LA County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Stacey Cabling (213) 743-6193.