Job Title: Call Center Agent
Location: Jersey City, NJ
Job Type: Full-Time
Job Summary:
We are looking for a dedicated and customer-oriented Call Center Agent to join our team. In this role, you will be responsible for managing inbound and/or outbound calls, addressing customer inquiries, resolving issues, and providing product or service information to ensure customer satisfaction. The ideal candidate has excellent communication skills, patience, and the ability to handle high call volumes efficiently.
Key Responsibilities:

• Handle a high volume of inbound and/or outbound calls professionally and efficiently.
• Provide accurate and timely information about products, services, or policies.
• Escalate complex issues to appropriate departments when necessary.
• Document customer interactions, record details, and update relevant systems.
• Meet daily, weekly, and monthly call and customer satisfaction targets.
• Stay up-to-date with product and service information to ensure accurate responses.

Qualifications:

• High school diploma or equivalent (required); some college or relevant certifications (preferred).
• Strong verbal and written communication skills.
• Ability to listen actively and empathize with customers.
• Proficiency with computer systems, including CRM software.
• Ability to work under pressure and multitask effectively.