Production Manager CARSTAR Hamilton Rymal

Reports To

Front Office Management

Department

General Manager

Job Summary & Qualities

The Production Manager is responsible for overseeing the efforts of the shop. The Production Manager must have experience in high-quality collision repair. The Production Manager must be an effective leader with above-average management and supervisory skills and must have a good understanding of insurance claims procedures and policies. It is imperative that this manager possess a good work attitude, excellent personal time management and organizational skills, and foster a positive team spirit both within the department as well as between other departments in support with the overall philosophy of the company and fellow employees.

Duties/Responsibilities

Administration of Employees

• Approve all time cards daily
• Document employee concerns related to production environment
• Manage the time clock maintenance and accuracy
• Coordinate Health and Safety meetings/audits
• Ensure MSDS sheets are kept current
• Ensure the safety plan has been reviewed with all staff
• Mention any near misses that could cause injury to an employee daily
• Manage WSIB post non-compliance issues as per action plan

Supervision and Leadership of Production Staff

• Supervise the recruiting, hiring, training, counseling, and dismissal of all production personnel
• Supervise the handling of the productive employee’s time cards and ensure that each productive employee keeps proper track of time consumed on each job.
• Monitor the control and approval of any production overtime
• Establish performance goals for all technical employees

Monitoring Quality Control

• Maintain company standards of repair quality
• Maintain specific gross profit and efficiency standards established for each department as it relates to production
• Maintain a strong relationship with field appraisers
• Frequently inspect the work in process to identify any special repair concerns

Materials and Safety Management

• Supervise and maintain the performance of the Parts Manager or the Parts Department
• Recommend tool and equipment purchases
• Test drive vehicle to ensure proper repair
• Knowledge of WHMIS requirements
• Ensure that the production area is a safe and clean working environment

Experience/Skill Requirements

• 2-5 years experience in Management or the industry
• Functional/Technical Knowledge

• Management Software (Mitchell and/or Summit) – INTERMEDIATE
• Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
• Estimating Software (Audatex and/or Mitchell) – INTERMEDIATE
• WHMIS
• First Aid
• Work independently without close supervision
• Flexible/adaptable to constant change
• Strong tact and diplomacy; ability to interact with all levels of personnel
• Highly organized; ability to handle multiple concurrent assignments
• Ability to prioritize, organize and plan work under own initiative
• Strong communication skills (reading, writing, speaking, listening)
• Ability to train others
• Developed reasoning/problem solving skills; analytical and decision-making skills
• Able to motivate and manage production team
• Professional leadership ability

Occupational Qualifications

• General Physical Skills (Carrying, lifting – 60 lbs, squatting, kneeling, pushing, standing, sitting, walking, reaching, pulling)
• Repetitive motion
• Driving, must have valid license

• On-the-Job Exposure to the following elements:

• Fumes
• Dirt
• Chemicals/Toxins
• Heat/Cold

*All duties/responsibilities/experience are subject to change.