The Director of Retail Accounts – Québec Market is responsible for the support and execution of the retail accounts strategy. The role is focused on growing insurance and wealth solutions sales through strategic directives to maximize our opportunities and ensuring efficient and effective support models. This role will be accountable for helping to drive our leadership, performance management and engagement initiatives with our distribution partners. Acting as a key bridge between our Retail Accounts (regional and national) in the Québec Market, the Head of Retail Distribution, Québec Market and the National Retail Accounts and Business Development team, excellence in communication and partnership with the following teams is essential for success:
Distributors and Advisors
Distributor Relationship management team
Contracting, Compliance, Compensation departments
Sales Training & Development
Product and Marketing
Retail Sales Intelligence
Underwriting
Professional Services
Position Responsibilities:
Retail Account Oversight – 30%
Manage and oversee components of our retail account strategy
Effective management and coordination of the marketing allowance program
Key resource for RVPs on retail account issues
Coordinate and identify firm and principal communication
Be responsive to field readiness, as it applies to retail accounts
Leadership in Sales Support and Strategy – 40%
Develop, execute, and implement strategies to help the Québec Market Retail Distribution team drive forward key initiatives with our retail accounts
Coordinate National firm events in the Québec region (ie: HUB days, IDC University, Insurance Specialist meetings)
Coordinate Regional firm events (ie: Groupe Cloutier, Mica, Lafond, etc.)
Develop impactful “Guiding Principles” for the Insurance Sales team
Deliver regional distributor and national distributor (in the Québec region) training on Manulife’s products and solutions
Organize wholesaler calls focused on specific firms
Collaborate with HO to launch effective products and marketing initiatives.
Leverage your deep product and industry knowledge with internal business partners to co-create effective sales presentations and materials
Assist with the development of creative communications strategies focused on the Sales teams of our distributors
Drive employee engagement across the broader sales team
Review and Enhance Sales Reporting for maximum impact
Develop consistent RVP Firm review packages/material support
Proactively identify opportunities and activities to support our RVPs, distributors and their advisors
Account Management -30%
Dedicated account leadership for a selected number of firms
Effective onboarding of new firms
Required Qualifications:
8 to 10 years of experience in the financial services industry with a deep knowledge of Individual Insurance products and sales strategies
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Valid Driver’s License (Need for a vehicle for face-to-face client meetings)
Working towards or have obtained CFP, CLU, CHFC, CHS designations.
Extensive knowledge of the financial services industry and distribution in Canada
Preferred Qualifications:
Excellent communication and public speaking skills
Networking, negotiation and influencing skills
Strong capabilities in seeing opportunities to drive results.
In-depth understanding of the competitive environment and its impact on participants
Detail and planning orientation required.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Working Arrangement:
Remote
Salary & Benefits:
Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
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