Job Description
SUMMARY: This position is the primary point of contact in facilitating customer satisfaction at retail through reducing credits, identifying and repairing delivery timing issues, and communicating with the distribution centers any specific problems faced by our retailers. This position is also the primary point of contact on the tracking of and maintaining of delivery schedules to increase order size and reduce freight related problems and costs.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The individual must have the ability to perform the responsibilities listed below. This list is not all inclusive of duties that may be requested by the department head or a member of upper management but is intended for an understanding of the purpose of the position. It is the responsibility of each individual at AWG to provide ultimate customer service to our members to support their efforts in increasing same store sales and profits.

1. Coordinate store audits to reduce shortages and mispicks. This would include analysis of credit reports and selection of stores for the audit department. Target order selection with high credit % retailers to reduce issues on both ends of the supply chain, warehouse slot to store backroom.
2. Review audit paperwork and deny credits requested due to audits performed. Follow up with the store to ensure a better understanding of the audit program and its purpose.
3. Improve load conditions by frequent dock inspections. Include auditing pallets and documenting any stacking problems for the Warehouse Supervisor.
4. Inspect loads to specific stores during loading and after transport at the store level. Effectively communicate to the Warehouse Supervisor and/or Store Manager/Owner any findings.
5. Perform random FSMA (Food Safety) audits in the warehouse on staged loading pallets. Insure compliance on cross contamination, barriers being used between fresh meat - fresh chicken - processed - fresh fish.
6. Perform random FSMA (Food Safety) audits for our retailers at the time of unloading. Explain warehouse processes for FSMA compliance.
7. Work with warehouse shift manager concerning issues with selectors and loaders based on store condition complaints.
8. Liaison between the warehouse operations and our member stores.
9. Work with chronic offenders to reduce shortage credits. Include detailed research of all large credit requests by reviewing loading and delivery documentation.
10. Analyze daily reports of order filler production. Include random audits of order filler production and follow up with Warehouse Supervisor.
11. Perform frequent store visits to assure retailers of our customer service efforts and concerns.
12. Check item slots of repeat claims for shortages or mispicks to ensure correct product location.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A reasonable accommodation may be considered according to the ADA if it would not impose an undue hardship on the operations of the business without significant difficulty or expense. The reasonable accommodation would permit a qualified employee the ability to perform all essential functions of the job within the safety and contractual guidelines of the position.
EDUCATION and/or EXPERIENCE: Degree or equivalent; or one to two years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS: Warehouse mobile equipment, valid driver's license.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee frequently is required to sit and taste or smell.
The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently works near moving mechanical parts and is frequently exposed to extreme cold. The noise level in the work environment is usually moderate.
This position's basic purpose is to use all available resources to assist the Warehouse to continuous growth and financial success.