Now hiring for Customer Service Representative. Spherion is currently has Customer Service Representative opportunities available to support our local, industry leading customer. Our Customer Service Representative will be working a first shift with limited required OT. The Customer Service Representative will support our customers in overseeing delivery activities, addressing challenges with customers and contractors. Mon thru Fri. If you are looking for a full time, long term Customer Service Representative position, apply or contact us today!
Perks & Benefits:
- Limited mandatory OT - Choose additional hours that fit YOUR schedule
- Temp to hire position in 90 days (meeting hiring criteria)
- Up to $19 per hour to start - depending on experience
- Promotional and training opportunities
Responsibilities:
Your daily responsibilities will include:
Maintaining phone communications with clients and contracted couriers.
Assisting internal stakeholders with any delivery-related issues.
Answer phones and direct calls.
Handling customer inquiries, resolving concerns, and addressing complaints.
Monitoring the progress of delivery routes.
Performing billing and data entry tasks.
Assigning delivery routes to couriers.
Ensuring unloading procedures for returning deliveries are completed at the end of each day.
Taking on additional tasks as needed.
Working hours: 7:00 AM - 3:30 PM
Skills:
Strong customer service skills with a proven ability to resolve issues effectively.
Excellent multitasking and organizational skills.
Ability to perform well under pressure while providing high-quality solutions for customers.
Ability to lift up to 25 pounds.
Education:
High School
Experience:
1-4 years
Qualifications:
At least 1 year of experience in a customer service role focused on issue resolution and customer support.
A high school diploma or equivalent.
Experience in a high-volume call center environment.
Spherion MA is the TOP RATED staffing agency in our area!
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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
Your daily responsibilities will include:Maintaining phone communications with clients and contracted couriers.Assisting internal stakeholders with any delivery-related issues.Answer phones and direct calls.Handling customer inquiries, resolving concerns, and addressing complaints.Monitoring the progress of delivery routes.Performing billing and data entry tasks.Assigning delivery routes to couriers.Ensuring unloading procedures for returning deliveries are completed at the end of each day.Taking on additional tasks as needed.
experience
1-4 years
skills
Strong customer service skills with a proven ability to resolve issues effectively.Excellent multitasking and organizational skills.Ability to perform well under pressure while providing high-quality solutions for customers.Ability to lift up to 25 pounds.
qualifications
At least 1 year of experience in a customer service role focused on issue resolution and customer support.A high school diploma or equivalent.Experience in a high-volume call center environment.
education
High School