As a Customer Service Professional at Mr. Handyman, you are the person to listen and understand the customer needs and work with our team to provide solutions and service. Your interactions with customers and other team members will highly influence the service experience for the customer.
Additionally, your ambition and work decisions play a big part in your growth within the company and, of course, the growth of our company.
What you'll do
- Project your friendly and helpful demeanor while communicating with customers.
- Receive inbound calls and assist customers.
- Schedule service appointments and answer basic inquiries to the best of your ability
- Gather and update customer information in our business software.
- With our training, you will learn the business software that needs updated with every step of every project
- Work efficiently and effectively in a team-based environment.
- Conduct outbound calls following up with customers and field teams
- Your effectiveness at the job will directly affect your growth in the company and the company growth around you.
What you bring
- Positive attitude, ambition, and a creative and collaborative spirit
- An education that provides an understanding of business
- 3 years of experience in customer service
- Knowledge of how systems and computer data need to work together
- A solid understanding of why businesses are in business
- Ability to accept feedback and flexibility to adapt to new ideas
- Observation, communication, interpersonal, and presentation skills
Job Type: Full-time
Salary: $30,000.00 - $40,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
- AFLAC
- Paid time off
- 6 Paid Holidays
Schedule:
For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.
Notice Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.