Summary
The Control Tower Dispatcher is responsible for coordinating, scheduling drivers, communicating with our
internal healthcare locations, communicating with our clients, creating reports, monitoring drivers,
communicating with peers and overseeing daily logistic functions.Primary Duties
Job Duties
•Logs all orders booked and all work performed onto dispatch sheet
•Dispatches all runs in a timely manner to ensure deliveries are made as scheduled
•Provides customers with accurate and timely information regarding activity
•Assists Terminal Manager in all phases of managing the operation
•Assigns vehicles according to factors such as length and purpose of trip, freight requirements,
and preference of user
•Records time of departure, destination, cargo, and expected time of return
•Investigates overdue vehicles
•Directs activities of drivers via call or texts per our customers' requirements
•Tracks in-transit shipments
•Confers with customers to expedite or locate missing, misrouted, delayed, or damaged
merchandise
•Establishes service or delivery routes
Other Duties
•As required and assigned
Minimum Requirements
Experience
•Minimum 6 months related experience and/or training
•Prior Dispatching experience in a fast-moving environment preferred
•Critical Understanding/Emphasis on time-sensitive deliveries dealing with medications, specimens
Essential Skills
•Ability to solve problems in a quick manner, as time is of the essence
•Geographical understanding and comprehension a plus
•Certifications in HIPPA Training & Blood Borne Pathogen Training a plus
•Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manual
•Ability to write routine reports and correspondence
•Ability to apply common sense understanding to carry out instructions furnished in written, oral, or
diagram form
•Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common
fractions, and decimals
Environment
While performing the duties of this job, the employee is regularly required to use hands to finger, handle,
or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The
employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally
lift and/or move up to 25 pounds. The employee is regularly exposed to ambient lighting and temperate
climate conditions.
Disclaimer
1. The following statements are intended to describe the general nature and level of work being
performed. They are not intended to be construed as an exhaustive list of all responsibilities,
duties, and skills required of personnel so classified.
2. Job Duties as documented in this job description are considered "Essential Functions" and have
been created by the standards of the Equal Employment Opportunity Commission (EEOC). The
standards of the Americans with Disabilities Act (1990) require that employees be able to perform
"Essential Functions" of the job with or without reasonable accommodation. Reasonable
accommodations may be made to enable individuals with disabilities to perform the "Essential
Functions".