With 19 service centers nationwide, McNICHOLS CO. is North America's leading supplier and fabricator of "Hole Products", including Perforated and Expanded Metals, Wire Mesh, and Designer Metals, as well as a complete line of Grating and Flooring Products. Founded in 1952 by the late Robert L. McNichols, the Company was established on strong values, high ethical standards, and a commitment to employees and customers.
We have an exciting opportunity for a Customer Service Assistant to join our team. The Customer Service Assistant is responsible for providing administrative support to our sales and operations teams.
Responsibilities:
- Maintaining and developing relationships with existing customers via phone calls and emails
- Communicating with suppliers and internal customers to check on the progress of existing orders
- Handling incoming calls and taking messages
- Meeting and greeting visitors
- Distributing mail, arranging couriers, freight carriers, and tracking of shipments
- Maintaining files and document control
- Responsible for the invoice management, including scanning, returning and creating invoices
- Provide administrative support for the Customer Service Specialists (Sales)
- Administrative support Operations Team with Inventory and Logistics
- Other duties as directed by the District Manager or Sales Manager
Qualifications: - High School diploma or GED required
- Proficient in Microsoft Office Suite
- Intermediate level of MS Excel, with the ability to create spreadsheets and manipulate data
- Excellent administrative skills with ability to type at least 45 WPM
- High levels of professionalism with strong attention to detail
- Excellent communication skills, both verbal and written
- Strong team player and the ability to work under pressure
- Ability to prioritize and multi task
McNICHOLS is proud to reward our team with quarterly recognition incentives and a generous benefits package including 1st day eligibility for health insurance, three weeks of PTO, 9+ paid holidays, 401k with employer match and Company provided disability/life insurance.
McNICHOLS CO. is a Drug Free Workplace and strong advocate of workforce diversity.
We invite you to visit mcnichols.com/careers to learn more.