Customer Service Representative (1812)nnTitle:Customer Service RepresentativennGroup Company: CleanpartnnLocation:Phoenix, AZnnEmployment Type:Full timennGroup Company:nnCleanpartnnOur CompanynnFor more than 40 years, Cleanpart Group has been a world-leading provider of advanced engineering services, coatings and surface care applications, for many different industries:nnOur ClientsnnFind in Cleanpart a reliable and powerful partner for chemical and surface engineering, specialty-coatings, mechanical and process engineering, and precision engineering services for submicron applications.nnOur Main FocusnnIs the coating, cleaning, repair, design, redesign and supply of recyclable parts in particle-sensitive production environments. We enable our clients to achieve superior performance with their equipment.nnOur AbilitynnTo rapidly develop customized solutions that address the specifics of a particular customer's process or tools gives us a decisive edge that comes to the benefit of our clients.nnJob PurposennThe CSR is responsible for ensuring key administrative functions related to order processing, invoicing, complaint processing and response are efficiently and effectively processed in a friendly manner. Supports the sales team and their efforts of customer satisfaction inside and outside the facility. Personnel functioning in this role work closely with Sales employees, Shipping & Receiving and Manufacturing, so that customer satisfaction is achieved.nnPrincipal AccountabilitiesnnThe Customer Service Representative reports to the Technical Sales Manager and provides support to all other functional departments within the organization.nnPrimary responsibility includes, but is not limited to:nnEstablished as primary contact for incoming calls, potential new sales and follow-upnnMain contact for sales personnel and to be available to assist on an as needed basis for customer requests.nnData entry for all incoming work using software program for Sales order entries and work orders when needed.nnResponsible for generating Purchase orders when needed as well as updating blanket purchase order quantities, acknowledging receipt and confirmation of all other customer PO’snnRecord and monitor customer related weekly reports and providing documented and accurate paperwork to S&RnnKeeping track of Sales orders and purchase orders with customer file maintenancennCreating and updating Customer profile sheetsnnAbility to generate part ID and decon numbers, fill out paperwork, and incorporate changes in JobBossnnUpdate and create “picture spreadsheets” for kits and individual parts per customernnMonitor and upkeep of process notification forms (PNF) in logbook in the sales officennAble to assist sales with quotes and tracking information for the customer as requestednnReporting functions or mailing of general flyers or tracks to customers on an as needed basisnnAssist with Non-Conformance Reports as needednnEnsuring company policies and procedures are followed.nnKnowledge / Skills / ExperiencennMust have High School diploma or equivalent; Two (2) years of work experience in anncustomer service-related positionnnDiligence in following procedures, prioritizing, multiple tasks, and producing accurate, high quality, detailed results.nnWell-organized, self-starter able to work independently while promoting a team-environment.nnOutgoing personality with effective written and oral communication skills and the ability to communicate with internal and external customers alike.nnStrong attention to detail and problem-solving abilitynnStrong computer skills and proficiency with MS Office Suite. Advanced knowledge in Excel is preferred.nnMultilingual - Able to understand and communicate in English and Chinese is desired. Japanese and Spanish are also valuable.nnPay Transparency (complete highlighted sections)nnThe hourly range for this position is $20.00 - $25.00. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.nnCompetitive BenefitsnnBenefits begin on DAY 1!nnEmployee Assistance ProgramsnnCurated Self-Paced Learning & Development Programs for all EmployeesnnMitsubishi Chemical Group (MCGC) and any of our subsidiaries do not accept unsolicited resumes from individual recruiters or third-party agencies. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team. No placement fees will be paid to any firm unless specifically invited on the search by the MCGC Talent Acquisition team and such candidate was submitted to the MCGC Talent Acquisition Team via our Applicant Tracking System.nnEEO StatementnnMitsubishi Chemical Corporation values diversity in the workplace, is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law.nnApplicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.